SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Demorou um pouco para chegar, mas chegou dentro do prazo. Produto de excelente qualidade, custo benefício, parece ser bem quente, recomendo.
Lo recomiendo ampliamente!!!calienta mucho
These are soft and comfortable. The product sent matches the description and the sizes are accurate. They ship quickly and securely. It's always a pleasure to do business with this company.
Хороший набор, очень тёплый. Брала сыну на рост 173 и вес 60 кг - великоват, на вес 80 и более будет как раз! Заказом довольны!
buena calidad y tacto. Veremos con el uso la duración.
Ottimo
fast shipping and good quality thank you
Ottimo ne acquisterò altri
muy buena calidad
segunda compra, talla S para 1'65mts de alto. recomiendo totalmente está prenda. muy buena!!!!!!!!!
منتج جميل وجوده ممتازه
Se ajusta a las medidas, mido 175 y peso 74kg, talla M USA perfecta. El material es bueno y de calidad
Material muito bom e fofo ao toque, extremamente confortável e quente e é fino, vai ser o meu pijama preferido de inverno.
נוח מאוד, מחמם, אבל נראה היטב
es muy caliente, es una ropa verdaderamente térmica, sirve mucho para frío, la he usado en días de 2 grados centígrados y le funcionó, usando más capas de ropa encima, si lo recomiendo, recuerda que para mejor resultado uses suéter de lana encima o de fibras muy calientes.
приємно до тіла, досить тепло, тільки трохи незручно попі бо тісно. доставка швидка
Calidad precio excelente. No creo que pase frio, abriga mucho y la calidad parece muy buena. Un 10 a esta compra
Llegó sin problemas, buena calidad de pijama, la voy a probar y comentaré.
מעולה גם אחרי כביסה איכותי
유니클로상품같이 얇은 고퀄러티는 아니다. 중간정도 두께에 기모가 들어있는 내복이다. 적당한 중급품질에 그냥저냥 부담없이 입기 좋은 제품이다. 가성비는 꽤좋다.
Todo conforme a lo pedido. Pedido un día 24, entregado el día 29 ¡¡¡menos de 5 días!!!
ropa interior térmica muy bien fabricada. por este precio merece mucho la pena tenerla, si resiste bien los lavados es una buena compra!!!! la recomiendo totalmente.
buena calidad, muy calientita y suave
Ordering for the second time. The material is great, a bit weird in the front, but not a big issues. A great product for the price.
맘에 듭니다 사용해 보고 더 주문해 볼까해요 추천이 많은 이유를 이해함 배송까지 빠르고 가격도 저렴 ^^