SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
נעים נוח מוצר מעולה
GRAN PRODUCTO, LLEGÓ ANTES DE LO ESPERADO, ALTAMENTE RECOMENDADO, COMPRARÉ MAS SIN DUDA ALGUNA, EXCELENTE
Mycket nöjd
GRAN PRODUCTO, LLEGÓ ANTES DE LO ESPERADO, SIN DUDA COMPRARÉ MAS Y ALTAMENTE RECOMENDADO, GRAN VENDEDOR.
최고의 퀄리티
Como tal no lo siento que sea una licra interna sino mas bien como una tipo pijama calentita. el material es bueno, si calienta el cuerpo pero no lo siento como para llevarlo como primera capa de frio.
Чудова якість,маленький та тепленький
Perfecto
Tal y como se describe, cómodo y tejido grueso
Доставка дуже швидка, розмір відповідає, якість - супер. Дякую продавцю.
good, thank you very much?
very nice product thank you
EXCELENTE PRODUCTO, LLEGÓ ANTES DE LO ESPERADO, BUENA CALIDAD Y BUENA ATENCIÓN, ALTAMENTE RECOMENDADO
왠만하면 리뷰안쓰는데, 이건 진짜 구매하셔도 됩니다. 겨울에 밖에서 근무하시는분들에게는 좋은 대안이 되겠네요. 가격도 좋고, 국내에서 판매하는 히트텍보다 좋습니다. 재질도 부들부들해서 거부감없이 좋습니다.
Very good seller
BUEN PRODUCTO, TAL COMO SE DESCRIBE, ALTAMENTE RECOMENDADO, SIN DUDA COMPRARÉ MAS EN ALGÚN MOMENTO, LLEGÓ ANTES.
good clothes and very warm
es excelente.
♡♡♡♡
가성비 좋고 옷감도 부드러운게 따스해요
180/90, Bought US-XL according to size table and fits me incredibly well. The material is very soft and incredibly pleasant. By itself it's not incredibly warm as it's just underwear, but putting normal clothes on - it felt very warm and there was no wind chill when being outside. Didn't test how well it lets moisture pass by and how it behaves when you're doing lots of effort, but seeing how breathable it is, hopefully it should be decent. For the price, this is an absolute bargain.
Bel materiale caldo e comodo. In Italia uso la S ed ho ordinato M. Ho acquistato più volte queste tute termiche
my 2nd order husband loved
Доставка быстрая,качество отличное,очень мягкий и приятный.Размер L подошел на 1.80 и стройное телосложение.
nice product thank you very much