SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
супер брюки! очень теплые
качество отличное, но мне не подошел размер. ношу s, заказала m, боялась, что будут большими, но хочется посвободнее и по длинее
Классные штаны, теплые. в -30 было тепло. Цвет фото карточки не соответствует. Гораздо светлее. Рост 170см, вес 60кг, ОБ 99, талия 72. XL очень комфортно сел, не впритык. Длина брюк по щиколотку теперь хочу серые. ловила распродажу. купила за 2500
Брюки-джоггеры отличные. На ОБ 98, талия 80, рост 167 см. решила взять размер XL. И не прогадала. Длина в этом размере полноценная, щиколотку закрывает. Сидят свободно, достаточно места, если в нижнем слое будет термобелье или колготки. Почти не колючие. Цвет совпадает с фото в описании. Качество изделия отличное. Все швы ровные, внутренние карманы аккуратные. Резинка внизу штанин совсем не тугая. На талии резинка тоже не тугая и хорошо тянется.
после нескольких дней носки, появились катышки, в целом брюки хорошего качества.
отличные брюки, на рост 165 взяла XL отлично сели
мне оказались очень большие, рост 158, вес 45. а так хорошие штаны.
тонкие,теплые. продавец 👍.единственное очень дружат с белой собакой все цепляют, но это уже мои проблемы,после стирки стали как бы пушистие
отличное качество
Доставка супер. До Москвы за 9 дней. На российский 50 + животик, хотелось бы посвободнее. Мягкие, комфортные. Спасибо продавцу.
доставка вовремя, качество - лучше не бывает.напутала с размером,попросила продавца заменить,он заменил.длина мне великовата ,но для меня это не новость, у меня рост 150 см.
девАчки,штаны огнище
Просто отличные штаны(это не брюки!) на рост 162см, и ОБ 92 подошли прекрасно!Рекомендую!
Quedti pantaloni sono molto belli e in ottima lana. Il modello è bello e veste molto bene! Vale davvero la pena!
взяла в размере L, сидят идеально и своьодненькой на свой рост 170 и вес 58
FITS PERFERT. I HAVE A 26 IN WAIST. ITS A BIT ITCHY SO I'LL WEAR LEGGINGS UNDERNEATH. i HOPE IT DOESNT GET FUZZ BALLS . ITS REALLY WARM. ID BUY ANOTHER
отличнве плотные брючки из шерсти хл на 44 рпзмер и рост 167. есть запас по длине и объему
оттичные брюки
Брюки огонь. Очень тёплые, шерсть натуральная, колется. На рост 171 см длина полная. Заказала размер XL по бедрам (96см) свободно
Не такие темные, как на фото, но качество отличное! На свой размер S взяла L и не прогадала
девочки это просто восторг штаны идеального качества,мягкая шерсть на европейский L,я взяла xl,спасибо большое за качество и быструю доставку посылка пришла за 12 дней.
немного коротковаты на мой размер, качество хорошее
Это лучшие штаны которые можно было купить за такую цену, точно шерсть, фото соответвует, брала размер s на рост 165, подошло идеально
Thank you seller for letting me to reorder bigger size! Because they run very small and tight! For my size topS /M at the bottom, height 161 cm first i ordered size L, they could fit me, but they looked like a leggings. I prefer more loose style as a joggers! So i reordered XL and they are so perfect.
подошли на M . реально из шерсти и очень теплые.