SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
great
Molto bello colori vivi luce molti schermi consiglio
Esto es un reloj de gama alta. Estoy decepcionado por el reloj ⌚, porque compre el reloj porque quería ver en el reloj un mapa 🗺️ por donde voy, pero resulta que cuando lo compro veo que me sale un caminito (comienzo y final) pero no sé ve mapa solo se ve un fondo negro y ese camino se ve solo después de ir de paseo no mientras lo haces,que decepción 😞. Yo pregunte al vendedor si se le podía instalar el mapa después de la compra y el me dijo: -Lo siento amigo pero no se le puede instalar un mapa. Pero se puede ver el mapa luego en el teléfono. Todas las funciones que tiene van bien. El GPS es muy exacto. Me voy a comprar uno con mapa 🗺️ otro modelo y otro vendedor.
משלוח מהיר. נראה טוב. לא בדקתי עדיין איך עובד מקווה שלא תהיה בעיה במים בבריכה
perfecto buen estado lo del GPS no es real no es un GPS como tal pero por todo lo demás va de lujo
Prodotto ben fatto. Ad un primo utilizzo sembra funzionare a dovere. Devo ancora conoscerlo appieno
El reloj es tal y como se anuncia, un poquito grande pero funciona genial.
nice smartwatch, does Is job, connectivity Is fine, case display and functionalities are good, a bit lacking in sports mode, sleep tracking Is not really good
muito bom recomendo
todo correcto y bien embalado
muy recomendable me gusto
Todo correcto
It's really good for its price. It has No NFT though
Muy rápida entrega del artículo, muy buena calidad solo necesito información de como sincronizar mis contactos del teléfono al reloj
tutto ok , fa quanto descritto
Fast reception speed, perfect work
The watch is packaged very well. It is very beautiful and matches the description. I recommend
colis bien emballé ,très belle montre et bonne fonctionnalité
es muy bonito y aunque no tiene esperas tiene muchas esferas una opción de crearlas. En el manual dice que no apropiado para nadar Eso no me gusto!
good for the price ! you can run with. connect with Strava seems ok music without phone is not ok.
Часы супер
Everything is well packaged, sturdy, and the super watch is really recommended to everyone. Everything is great and my husband is satisfied.
consegnatario perfetto
Excellent watch tells perfect time up-to-date on the weather update a flash. Light is bright and very useful. Thank you.
bello ben fatto funziona bene conforme alla descrizione