SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
los amo, son increíbles, buena calidad y color exacto aunque un poco amplio a la talla pero nada que afecte
hermosa me encantaron las flores solo que uno viene más grande que el otro pero satisfecha con la compra...
perfecta
es de muy buena calidad pensé que vendría muy frágil, se ajusta bien y para el presio esta muy bien me sorprendió 😊😊
Están muy lindos, calle perfecto y perfecto con la talla, los tonos son muy lindos igual que la foto
Me encantaron☺️☺️
Esta muy bien, la talla es adecuada soy 9 y la M me quedo muy bien y si levanta.
Cómodo, fresco y con gran estilo. Ideal para cualquier ocasión. ¡Se ve increíble y sienta perfecto!ll
Amei o tecido é super confortável e resistente, chegou super rápido 💨💨💨🚄🚅
Me encantó se ajusta muy bien las costuras vienen reforzadas la tela es gruesa no se transparenta y el soporte del abdomen también viene ajustado y cumple con el reforzar el abdomen me gustó mucho
Really pretty makes my body look amazing
Son super cómodos, ajustan bien pero no aprietan. La talla me quedó increíble. Los voy a volver a comprar en más colores. Espectacular para ejercitarse en el gym.
Exelente calidad me encantaron le di una ami esposa y uno ami amante
Gostei demais estão de parabéns, só não gostei muito por ter demorado mais de um mês para entregarem fora isso nada a reclamar
Buena calidad, cómodos y con buena presentación. La talla si corresponde.
me encantaron buena tela
buen material, cómodo y lindo
Com certeza esse short leg de cintura alta Tie dye modelo empina bumbum é um produto de ótima qualidade
Me fascino esta hermosa el encaje todo la tela súper buena lo compraría mil veces más
está muy bonitas, son igual a las imágenes, y el material muy suave, me gustaron mucho
Muy buen producto, idéntico a la foto. El único detalle es que quizás debí haberme pedido una talla menos, generalmente soy M y pedí M, pero para el calce que quería una talla menos habría sido ideal. De igual manera el producto queda muy bien
Супер якість, я такої не очікувала, брала по акції, тож була дуже приємна ціна і швидка доставка. Посадка шортів висока, якщо діастаз, сміливо можна брати. Шорти і гарно втягують і гарно сидять, і достатньо м'яко сидять, не давлять. На стегна 97см і талію 73 см брала розмір М
Very good quality shorts great fit my girl wears a size US M so I bought M and fit great she loves them
Siempre encantada con ali express, si sabes checar bien tus compras salen de lo mejor! Amo la calidad y ms el costo de los productos! Me encantan
me encantó la tela es gruesa resistente se acomoda al cuerpo perfectamente sin dudas volveré a comprar