SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Super sac à dos solide et très pratique aussi bien aux niveaux des différents rangements des compartiments que de tous les systèmes de fixation. Le sac est confortable grâce aux sangles de réglage épaules rembourrées, ventrales et pectorales. Les sangles de serrage extérieures permettent de serrer les affaires pour qu’elles ne s’abîment bougent pas. La livraison a été rapide
it is good material and very spacious. I just wish it had more straps and pockets inside. Other the thay I love it.
excelente calidad, llega bastante compacto porque viene bien ajustado con sus correas, una ves que lo llenas de cosas orma bien, algunas correas me parecieron demasiada para uso cotidiano, luego descubrí que se pueden sacar fácilmente asi que esta excelente, imagino que si vas a trotar o hacer alpinismo con ella, las correas sin muy útiles. gracias por el envío.
Muy buena mochila por el precio. El material se siente resistente y de buena calidad, con costuras firmes y cremalleras fuertes. El diseño táctico es bastante práctico, trae varias correas tipo MOLLE que permiten ajustar o añadir accesorios. El tamaño es perfecto para uso diario, viajes cortos o trabajo, y tiene varios compartimentos que ayudan a organizar bien las cosas. El color y acabado coinciden con las fotos del anuncio. En general, estoy muy satisfecho con la compra y la recomiendo.
Everything good
Good quality bag. Just a bit smaller than I expected.
Conforme all'originale anche se sembra più grande dei 45 lt dichiarati. Ben fatto con molti scomparti. Spero che sia efficiente nell'uso che ne farò prossimamente.
Really good quality product. Definitely worth purchasing
Nice bag
Beautiful sturdy feeling backpack, right price.
beautiful military backpack, lots of possibilities and of course a lot of space for 30L
Es justo lo que necesitaba, amplia para todos mis viajes y para los entrenamientos de crossfit me cabe todo!
Ótimo material empregado, super resistente, muito espaçosa. Zíperes de alta qualidade. não encontrei defeitos
Super spazioso, ben fatto e cerniere resistenti. Davvero consigliato!!
I bought this backpack for my laptop and my tools as my old bag was a rucksack that was medium size and very uncomfortable to carry on my back. This bag is well made for the price and I am very satisfied with it.
loves it thanks so much
Thank you.
The 30L backpack is perfect size for daily use for commuting to work and gym or running errands. Has lots of pockets and compartments. Has padded back for support and chest and waist straps. 👍
doszły plecaczki dobrej jakości polecam jak najbardziej za tą cenę się opłaca bardzo
Muy buen tamaño y calidad de los materiales, recomiendo pedir la de 50L
Очень доволен рюкзаком покупал маленькую версию на 30 л очень продуманный и удобно носится и индивидуально настраивается
hele goede kwaliteit rugzak! erg stevig. ber erg blij met deze aankoop! aanrader!!
best backpack ever
Ce sac est parfait, il est grand, bien conçu, solide et d'une grande qualité. Il n'a rien à envier aux autres disponibles en magasin à des tarifs bien plus élevés ! je n'hésiterai pas une seule seconde à en commander à nouveau. encore merci
미친듯이 좋음 이 가격이라는게 믿기지 않을 정도의 퀄리티 다들 가격듣고 놀람 용량도 딱 내가 원하는 큰 사이즈