SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I am impressed with this bag. The build quality and zipper quality is high. Would recommend.
Cara, excelente a qualidade! se vc ta na dúvida entre ela e uma nacional famosa...te garanto não vai se arrepender de pagar menos e com uma qualidade similar. pode comprar sem medo e detalhe cabe laptop.
En comparación a la de 50L esta es más para un uso diario, los dos compartimentos son amplios y con los bolsillos pequeños es una buena combinación. La única pega es que las correas por donde se cuelgan en los brazos no son completas de arriba abajo (como la de 50L) y da la sensación de ser un poco débil en ese aspecto. ¡A primera vista y sensación es una buena compra!
Primeira impressão é ótima. Consegui organizar tudo o que preciso e sobrou espaço. Coube um notebook de 16”.
Al principio pensé que era pequeña porque tengo una de 50 L la uso para mi chamba y algo de ropa para lluvia pero todo entro súper bien (lap cargadores dos impermeables, celular dinerito y es más compacta, se siente genial y resistente
mochila de muy alta calidad con muchos departamentos distintos para guardar cosas, nada que envidiar a cualquier mochila que se pueden adquirir en tiendas especializadas. recomiendo su compra.
qualidade boa , tamanho 30L é o sufiente para trabalho , escola , faculdade etc
Muy buena calidad. Es estupenda para viajes cortos o para usar en el día a día. Me satisfecho con la compra
Muy buena mochila. Grande y espaciosa, a buen precio para lo que es. La estoy usando para trabajar y aguanta bien. Muchos bolsillos útiles
fast delivery. I got this today and it's perfect. the quality is great. I'm definitely going to order more ❤️❤️!!!
grande, de buenos materiales, muy vistosa, me sirve para ir a entrenar y llenarla con todo lo que necesito. la recomiendo
gran mochila. tiene muchísimos compartimentos y super grande. envío rápido y producto de calidad. recomendable.
Good quality . Totally worth it. Bought it to carry guns and ammo to the range Got delivered in a week!.
Producto como la foto. Muchos compartimientos y cremalleras gruesas que parece van a durar. Recomendable
que buena mochila, y no es pequeña. muchos bolsillos como a mi me gusta. He quedado tan contento con la compra que le he comprado otra a mi hijo. es buen material de nylos grueso y parece que si es impermeable
Hab mir diese Tasche geholt da ein Rücksack einfach Praktischer ist als eine Tasche. Passt alles hinein, Stativ, Fernglas, Zubehört und Waffe. Perfekt, Danke!
Not bad. I waited about a little over a month for this item, but when it arrived it do not disappoint . I actually like this item very much . so I do recommend (50L) not to get anyone confused . As long as it wasn’t damaged I don’t care about the wait so I very much do recommend if you are patient.
Mejor calidad de la que esperaba, los materiales se ven resistentes. Pienso darle un uso rudo ya que viajo seguido y todo parece indicar que ha sido una excelente elección
빠르고 정확한 제품이 배송되었습니다. 가격대비 아주 만족합니다. 지인들에게도 추천할만합니다.
Molto pratico e comodo, tante tasche per tutti gli utilizzi, nello schienale c'è spazio per il laptop.
Tal cual la descripcion de 50L grande y comoda. Volveria a comprar y rapido envio. Todo genial!!!!!!
Zaino con molte tasche, bretelle comode, lo userò tantissimo quest’estate e sicuramente per qualche viaggio. A molte cerniere, la qualità sembra molto buona.
muy buena calidad, muy recomendado
Excelente, de buena calidad, muchísimos compartimentos, tenía miedo de que 45L fuera muy grande, pero es perfecta. Lo recomiendo 100%
Awesome bag