SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Un bagage de bonne qualité, multi rangement à l'intérieur. pour un prix super. je recommande pour ceux qui veulent voyager de façon à compact.
가격 대비 정말 만족스러운 배낭이에요. 2만원밖에 안 했는데 수납공간도 넉넉하고, 원단도 튼튼해서 웬만한 아웃도어나 출퇴근용으로 딱이에요. 어깨끈도 두툼해서 오래 메고 다녀도 크게 불편하지 않았습니다. 이 가격에 이 정도면 가성비 최고!
perfecta para el dia a dia, pequeña pero con mucho espacio
Backpack is actually very nice and have lots of pockets. Just doesn’t have side mesh ones for your water bottle/shaker.
recomendación 100%
Buon articolo
Mochila muito boa, material de ótima qualidade e a entrega foi muito rápida! Recomendo!!!
la mochila ha llegado perfectamente. buen acabado. mochila ideal para viajar en avión con tu equipaje encima. tiene bastante espacio y varios bolsillos. contento con la compra
Отличное качество, хорошо пошит рюкзак, покупаю второй, первый был большего объема.
excelente mochila llego bien la recomiendo esta espaciosa y con muchos Compartimientos. Buenos cierres.
very nice for the price, not as large as i imagined but fits laptop and 2 sets of clothes.
넉넉하네요 2박3일 갈데가 있었는데 참 유용했습니다
Compré el modelo de menor volumen y es el que deseaba, se ve bien hecho y parece duradero. Contento con la compra, muy bien.
Estupenda calidad, buen material y amplia (45L) la mejor opción
Increíble la verdad. Buena calidad de materiales, mochila bastante espaciosa con muchos bolsillos. El envío tardó 1 semana y todo bien. La recomiendo muchísimo
Muy buena mochila ya he comprado otra vez resistente buen producto recomendable
ótima qualide! vários compartimentos internos
12 days delivery with local courier until door, excelent quality, I higly recomend the seller
muito boa qualidade! tem muitas divisórias e reforço. chegou rápido
Es la segunda vez que compro con ellos, la verdad muy buena calidad y diseño, justo lo que esperaba. Seguiré comprando en un futuro si aun disponible porque duran mucho.
Well made surprised for the price very much worth it. A lot of pockets a good size to carry enough stuff without being too bulky and can adjust a lot and so it doesn’t fall out. Surprisingly shipping was way before delivery time definitely buy again.
good size, well made and comfortable to use. good mid size if you need a bit more space but not huge
Aún que escogí una mochila más pequeña de lo se ve en imágenes, es lo suficientemente amplia para todas mis cosas que uso del gimnasio. Suficientes compartimentos. Si me gustó la verdad.
mein Rucksack fürs schnelle und kurze 🎣... hab ihn in groß und klein...der große ist bestimmt schon seit 3 Jahren im Einsatz...super Qualität...kann ich nur empfehlen
I am impressed with this bag. The build quality and zipper quality is high. Would recommend.