SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
이거 빨리 만들어보고 싶은데 아이가 아직 관심이 없네요; 사이즈가 작아서 거의 뭐 제가 만들게 생기긴 했는데ㅎ 색칠까지하면 잼날듯해요. 교육적인듯해서 종류별로 다 사볼까 합니닷ㅎ.
está muy bien trae piezas de repuesto por si se rompe alguna
mega möchte ich nochmal kaufen nur größer;-)
it’s entertaining!! i love it!!
Muito bacana.
genial
애가 조립해보고 싶어해요. 애가 조립해보고 싶어해요. 애가 조립해보고 싶어해요. 애가 조립해보고 싶어해요. 애가 조립해보고 싶어해요. 애가 조립해보고 싶어해요. 애가 조립해보고 싶어해요. 애가 조립해보고 싶어해요. 애가 조립해보고 싶어해요.
제품이 정밀하고 잘 작동합니다. 재미있네요.
아직 조립 전입니다만 저렴하게 잘 구매했습니다. 아직 조립 전입니다만 저렴하게 잘 구매했습니다. 아직 조립 전입니다만 저렴하게 잘 구매했습니다. 아직 조립 전입니다만 저렴하게 잘 구매했습니다.
천원마트에서 싸게 잘 구매한거 같아서 상당히 좋습니다. 천원마트에서 싸게 잘 구매한거 같아서 상당히 좋습니다. 천원마트에서 싸게 잘 구매한거 같아서 상당히 좋습니다. 나중에 조립 해봐야겠네요.
이런거 몇번 조립해 보신분들은 잘 아시는 얇은 나무합판이구요. 방향 잘보고 조립해야하구요. 잘못조립했다가 분해하다보면 약한 부분들이 쉽게 뽀개집니다. 부품에 따라 여유분도 있구요. 조립후 시험해봤는데 잘 되네요. 만일을 위해 순간접착제 등이 필요할 수 있습니다.
생각보다 조립 시간이 꽤 걸려요 전 2시간반
rápida entrega, buena calidad
the order arrived quickly and undamaged. it looks very nice. it is smaller than expected. the base is 7x7in. the description and the product images are misleading. the cutouts are from 1/8 plywood and are very sturdy.
great 3d puzzle!
애들이 좋아합니다
예상보다 배송도 빠르고 물건도 설명과 같습니다 좋은 제품 싼가격에 살 수 있어 아주 좋았습니다 각종 할인 등등해서 원가보다 훨씬 싸게 잘 구매했네요 매우 만족합니다
추가부속품도 있고 좋네요 아이들과 같이 만들며좋은시간 보내기 딱좋음 최소 초등학생이상 만들기 가능
잘 받았습니다 많이많이많이많이많이많이많이사랑해 너무좋아여난이제집도착했습니다나지금집가는중가장중요한것은제컴퓨터게임하고있어요~~~ 만족합니다ㅎㅎ네알겠습니다감사합니다ㅎㅎ네알겠습니다감사합니다
looks good so far. hopefully turns out good since I got it as a gift.
시간날때 아이들이랑 만들어보려고 합니다.
배송도 나름 빠르고 제품도 괜찮습니다 배송도 나름 빠르고 제품도 괜찮습니다 배송도 나름 빠르고 제품도 괜찮습니다 배송도 나름 빠르고 제품도 괜찮습니다 배송도 나름 빠르고 제품도 괜찮습니다
조립 한시간걸리네요ㅋㅋ 조립보다 뜯어내는시간이 2/3임 신경써서 따내고 다듬기가 번거롭지만 신기방기
Дуже класна гра. Дитина в захваті. Складається просто. Є багато запасних деталей, особливо тоненьких. Знизу все закріплюється маленькими шурупами, вони теж є запасні.