SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Superb model fun pusse
잘 작동되길 ,. 포장은 잘 되어서 왔습니다.아이들 크리스마스 선물이라 잘작동되길 바래봅니다.~~잘 작동되길 ,. 포장은 잘 되어서 왔습니다.아이들 크리스마스 선물이라 잘작동되길 바래봅니다.~~
easy to do
Merci pour votre livraison rapide 👍
애가 조립해보고 싶어해요. 애가 조립해보고 싶어해요. 애가 조립해보고 싶어해요. 애가 조립해보고 싶어해요. 애가 조립해보고 싶어해요. 애가 조립해보고 싶어해요. 애가 조립해보고 싶어해요. 애가 조립해보고 싶어해요. 애가 조립해보고 싶어해요.
Received in a very good condition!Thanks☺️
생각보다 가격대비 아주 좋음 무엇을 상상하든지 그이상임 기존 레일을 엮어서 쓸수 있어서 더욱 길고 다양하게 길을 만들수있는점이 젛은거 같아요 고민하고 계시다면 한번 사보시면 후회없을거에요 다이소 5000원 짜리 생각해보면 가격이 아주라주 합리적이에요
not yet used
잘 받았습니다 많이많이많이많이많이많이많이사랑해 너무좋아여난이제집도착했습니다나지금집가는중가장중요한것은제컴퓨터게임하고있어요~~~ 만족합니다ㅎㅎ네알겠습니다감사합니다ㅎㅎ네알겠습니다감사합니다
Товар пришёл хорошо упакован. Отправка была быстрой. Всё как указано в объявлении, продавца рекомендую
it was easy to put together good step by step instructions and works really well and fun would buy from again...thanks
good item
sieht gut aus, Bewertungen später
Arrived quickly. Didn’t open yet
It's a nice puzzle, some pieces fit a little tight and you have to get creative.
buen producto, solo que si es para que te entretengas un buen de tiempo armandolo
방학이라 아이랑 만들어 보려고 구매 했어요. 난이도가 어떤지 모르겠어요. 함께 만들면서 좋은 추억으로 기억이 되었으면 하네요. 좋아하면 하나더 구매해볼까 고민중이네요. 긴방학을 버티기 위하여.
생각보디 작고 아기자기하네요. 나무 가시가 좀 생기는듯한데 제품은 좋아요
예상보다 배송도 빠르고 물건도 설명과 같습니다 좋은 제품 싼가격에 살 수 있어 아주 좋았습니다 각종 할인 등등해서 원가보다 훨씬 싸게 잘 구매했네요 매우 만족합니다
아이랑 잼나게 가지고 놀았습니다
looks good so far. hopefully turns out good since I got it as a gift.
thanks quickly shipping!
נראה טוב
Sadly came without glue...had to buy separately. Delivery was good. Box slightly crumpled. Definitely not for kids under 14. Needs force and experience. Very fun to make though! Takes about 3-4hrs!
Great product.