SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Quality product, great seller. Thanks!
Nice watch, precise with the energy dial. Only available on watches much more expensive. I am satisfied. Will buy again.
Bellissimo
Pretty nice watch. Looks good quality. Recommended.
Orologio meccanico classico, ben rifinito, con alcune funzioni molto apprezzabili come l’indicazione della riserva di carico. Lo sto usando da diversi giorni e mi sembra anche molto preciso. Un ottimo rapporto qualità prezzo è una qualità di costruzione ben sopra le aspettative.
Very stylish and functional watch! Nice finishing on the watch and comes with a leather gift box. The dial is more of a lavender than blue but it looks good. The red hands accent it well.
期待したとおりの腕時計でした。バンドのスペアも入ってました。
Arrived quite fast and it is running so far accurately. Nice watch at. A bargain price. Power reserve , second time zone. The description says sapphire crystal but it is not .sapphire.
Heel tevreden. Prima horloge.
tal y como lo esperaba. Buenos acabados funcionamiento que de momento es correcto. para el precio que pagas, muy bien.
cinturino pessimo uno dei 2 anelli si e spettazato subito ma l'orologio e veramente bello
Посылка получена вовремя даже раньше заявленного срока. Соответствует описанию .Буду наблюдать дальнейшую работу.
Perfect!
La montre vos largement son prix, c'est ma deuxième ! Mais je ferais une remarque qu'en à l'emballage ! Le colis est si près de la bulle avec scotch très serré qu'il est quasiment impossible de ne pas abîmer le coffret et son carton de maintien. C'est dommage pour offrir. Donc ATTENTION ! Excellent rapport qualité prix pour une montre vraiment originale, foncez !
it is beautiful and functional! the power reserve indicator works perfectly and the 2nd time zone indicator can be adjusted independently. I am really happy with it and recomend it!
Today I received two amazing watches carnival so beautiful. Everything is perfect. Working amazing all right. I just sent the watches. You can see the picture how it is correctly. It’s working.
Sorvolo sull'estetica perché è soggettiva anche se a me fa impazzire, ma vi parlo degli aspetti oggettivi. È davvero un gran bel pezzo, realizzato benissimo, le lancette grandi di ore e minuti sembrano interamente metalliche ma hanno al centro un sottilissima striscia di superluminova che le rendono visibilmente fino al mattino,fondo scheletrato con volano decorato e personalizzato dalla casa come pure la parte metallica che alloggia il vetro, corona personalizzata, cinturino bello solido e anch'esso personalizzato tutto come nei grandi orologi, e il prezzo? 55 euro!!!
Me ha gustado mucho , muy bonito, funciona por ahora correctamente.
Bellissimo
Посылка получена вовремя даже раньше заявленного срока .Соответствует описанию .На первый взгляд всё хорошо.
Excellent watch. Strap quality is poor though
bello ma forse è più leggibile bianco. Comoda la lancetta per monitorare il livello di carica. Dopo la notte, per averlo a pieno regime, bisogna dare qualche giro di corona. Da dilettante, ho aperto il fondello per regolare meglio l'orologio (racchetta e porta pitone) e sembra che sia riuscito a portarlo ad una +1 o 2 secondo al giorno. Risultato incredibile, da non crederci... Se si pensa a meccanismi di lusso inraggiungibili per comuni mortali... Vedremo nel tempo quanto durerà. Comunque ad oggi sono soddisfatto dell'acquisto a meno di € 60 un orologio meccanico con movimenti seagull (sarebbe stato carino sapere la versione) Consigliato, con poco ed hai un orologio meccanico, perfettamente funzionante che non ha nulla a che fare con il quarzo .....
جودة ممتازة
Ok
zaniemówiłem... mega !