SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Hervorragende sehr schöne Uhr. Läuft in einer Woche etwa 15 Sekunden langsamer, damit kann man leicht leben. Verpackung ist auch sehr gut. Für 50€ kann man nichts verkehrt machen wenn man sich die Uhr zulegt. Die Gangreserve beträgt ca 22 Stunden was vollkommen ausreichend ist.
excelente calidad, con muy buenos materiales, es un reloj magnífico en relación calidad precio
Ha llegado muy rápido. Encantado con la estética y complicaciones de esta pieza. Por otra parte las correas son bastante malas, pero nada no subsanable.
This is my second watch from the same company and honestly it was a bargain for the price/quality.
It's a beautiful and precise watch. The power reserve is ok. I'm wearing it 8 hours per day and it never stoped
très bien. mieux que prévu. belle hommage à jaeger Lecoultre master geographic. je conseille
Excelente relógio pesado robusto e bem acabado, recomendo a compra sem ressalvas. Bom preço pela qualidade
Sehr schöne Dual Time Uhr, wertig, mit gutem Lederarmband. Die Dual Time Einstellung ist etwas knifflig, auch weil die 24h Anzeige dazu eingestellt gehört, Sie läuft nämlich mit der Krone in einer Richtung mit. Ich habe erst die 24h mit der Uhr auf 12/24 Uhr justiert. Danach erst die zweite Zeitzone.
Very good and well made. All complications working correctly. Very well packaged and with good storage box.Very quick responses from the seller
Ausgezeichnete Automatikuhr, gute Verarbeitung, die Genauigkeit der Komplikationen werde ich noch prüfen, kann empfohlen werden, auch die pünktliche Lieferung
excelente reloj. muy bonito y funciona a la perfección
Un produs care m-a surprins plăcut la prima vedere și care a venit ambalat într-o cutie drăguță. Urmează să văd cum se comporta in timp. Îl recomand.
Дуже задоволений годинником. Швидка доставка - 6 днів. Похибка ходу просто вражає( дані на фото). Циферблат читається добре. інший часовий пояс налаштовується, тільки 24-годинний формат відповідає якраз додатковому часу а не основному. Рекомендую.
The watch is impressive. I am in LOVE with it.
espectacular y sorprendido con el acabado por este gran precio
This is a nice watch , looking good . Thank you . Recommend this seller .
Excelente qualidade para o preço cobrado. Acabamento bem justo
soddisfatto dell' acquisto
Qualidade acima do esperado, excelente produto
Speed Shipment and very nice watch,i am happy.Thank you
Superb!
ottimo orologio. sempre acquistati in offerta. un marchio una garanzia. molto apprezzato anche da amici e colleghi. ottimo per fare un regalo. da ricomprare in altre colorazione.
razoável
A truly MAGNIFICENT watch!! All the functions work and it is very professionally finished. Great communication from the Seller, wonderful and secure packaging and fast shipment to the U.S. A HIGHLY RECOMMENDED SELLER--AAA+>...!!!!
Bin sehr zufrieden mit diesem Kauf. Würde Dosen Artikel weiter empfehlen.