SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Замовила розмір 50-60 кг, (маю вагу 52 кг) шви трішки давлять, можна було сміливо замовляти розмір більше. сподіваюся що вони розносяться і трішки розтягнуться. Якість хороша, можу рекомендувати до покупки.
es buena calidad y no pasa el flujo pedi extra grande pero es como si fuera toalla grande.. viene reducida.
Belle, in cotone morbido, colori fedeli alle foto, bisognerà testarle per vederne il grado di assorbenza. taglia giusta
Se sienten de buen material, es algodón, muy suave, bastante elástico
o material parece óptimo mas infelizmente não serviu por causa da número. Peçam sempre um número acima.
El artículo se corresponde exactamente con la descripción y las fotos del vendedor
no están mal ,se ajustan bien ,solo q pedi m y quedaron muy ajustadas, debo decir que uso s normalmente ,espero ayide
Coge mejor una talla más de la q corresponde
muy buenos
confortáveis, material muito bom e realmente faz o que diz não deixa vasar nada, a pessoa pode usar tranquila.
Pedir una talla más grande de la que eres, vienen muy bien y se sienten de buen material... falta probar si funcionan 🤭
Все как в описаний. Быстро доставили спасибо продавцу за быструю доставку............................
llegó bien y rápido, buen material, pero con el uso se va deteriorando, sirven para unos 3 meses; ayuda para el fluido diario
사이즈 생각보다 큼 그냥 정사이즈로 사면 될거같아요 작다 후기보고 한사이즈 올라샀는데 좀 큰거 같아요 ㅠ
Very good quality underwear. Work as described and true to size. Comfortable to wear and long lasting this is my third time purchasing these and I couldn’t be happier with them. Thank you very much for a great product.
Buen artículo, tal vez si en la parte trasera la protección fuera más ancha sería excelente, todo lo demás muy bien.
calzones resistentes
la talla XL es para alguien talla mediana porque viene reducido de la pierna pero estira muy bien la tela a mí me gustaron mucho
Es la segunda vez que los compro, y definitivamente los recomiendo ampliamente... si el flujo menstrual es ligero o moderado se pueden usar sin toalla femenina.
buenos , igual a foto, suaves,
très bon qualité
Nice
Гарна якість, на об'єм 91 бедра, вага 48 - розмір L чудово. Тому рекомендую таки брати на розмір більше. Швидко доставили.
Pratique
They're very comfortable and surprisingly hold more blood than I thought they would.