SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
가성비최고. 원래꺼가낡아서재구매
muy útil buena calidad, me gustaron mucho muy práctico todo para tu viaje
just like in the description! perfect for travelling
נראה פצצה הגיע ארוז ומסודר . ממליץ
완전 강추~ 옷이 흐트러지지 않게 고정도 잘 되고 크기도 크고 좋아요~ 구성도 아주 좋습니다
בדיוק כמו בתמונה. חומר מצויין, דוחה נוזלים. מחכה כבר לטיסה שלי 😅
재질이 엄청 좋진않은데 수납하기 너무 좋아요 여행갈라고 삿는데 여행갈때도 좋고 집에서 옷같은거 보관할때도 좋을꺼같아요
사이즈도 다양하고 지퍼도 튼튼하고 냄새도 안 나고 색깔도 예뻐요. 여러개 살만합니다. 재구매의사 있습니다.
I'm so, so satisfied with the fast delivery and reasonable price. I recommend this product to everyone. Highly recommended!
이가격에 이세트면 진짜 무조건ㄴㄴㄴㄴ 사야해요.. 진심 너무 만족 살작 얇아서 압축느낌이 아니라 정리하려면 이걸루ㅜ사야해요~~!! 넘 조음
Spedizione velocissima, l’articolo mi è arrivato in meno di 10 giorni. Ho già acquistato questo articolo in passato ma in un’altra colorazione. Sono molto soddisfatta perché questi organizer sono molto resistenti rispetto ad altri che ho provato. Soddisfatta anche del colore
IK BESTEL DIT VOOR DE TWEEDE KEER ZEER HANDIG VOOR OP REIS
완전 좋아요!!! 생각보다 얇지만 짱짱하고요 유용하게 잘 사용할 것 같아요! 여행할 때오 캠핑할 때도 잘 사용하고있어요 10p 선택하길 잘했네요
Very useful things for travelling
Пришла быстро.Все как на фото.Очень удобно,компактная упаковка чемодана.Все сразу видно.
really like the colour, its a nice teal colour. the bags comes in various sizes which is good for packing a variety of different things. haven't used them yet, but so far I am happy with it
muy bonitos, color muy bien, tamaño perfecto para la maleta de 10kg. buena calidad
Very good and handy fit well in the suitcase do the job
여행가기 위해 구매했습니다 사진과 같고 천이 얇아 사진처럼 꼿꼿하게 서지는 못 합니다 내용물을 채울 수만 있으면 되기에 전혀 상관없어요
일부러 몇 백원 더 비싼거 사길 잘 한 것 같아요. 크기도 적당하고 신발 넣는 것도 있어서 더 좋네요. 출장 때 써야겠어요.
예전에 검은 색 샀다가 만족해서 잘씀 재구매
Buen material y acabados, muy útil
איכותי ביותר
여행용품 담으려고 샀어요. 캐리어안에 매번 비닐 봉투로 담았는데 정리가 잘되서 좋아요.
Покупала для сумки в роддом, водонепроницаемые, нет неприятного запаха, соответствует описанию