SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
מוצר מעולה ומוצלח עם ריפוד פנימי אלגנטי וחזק
Muy contento con la compra para mi portátil de 15,6 pulgadas va perfecto. Buen vendedor recomendable
For 7$ it’s a great buy! It’s pretty rigid, can fit my MacBook great and has a slot for a mouse and other stuff! Don’t pay 20$ on amazon for this
Fits a macbook pro 16 inch perfectly, and charger fits in the front pocket without bulging out. Hanger feels solid and overall materials are fine
con esta funda mi ordenador esta super acolchado y muy protegido, lleva un acolchado increíble, de textura suave y se abre por un lado para mejor protección. estoy encantado.
me gustó, muy bueno para el precio
La funda se adapta a la perfección, por el precio esta genial. El bolsillo exterior va muy bien para guardar los cables y me gusta mucho que se abra por el lateral. La asa que tiene va perfecta para su transporte
תיק טוב יפה קומפקטי אהבתי
Passt hervorragend zum Lenovo t490.
Great case arrived as in the picture , very satisfied
Bardzo dobra jakość produktu świetnie chroni laptop miękkie wykończenie wnętrza zapobiega rysowaniu lekki bardzo estetyczny
Sacoche de bonne qualité pour laptop 14". Intérieur doux contre les rayures et épaisseur correcte. Petite poche pour chargeur et accessoires. Manche pour un transport confortable
Producto de excelente calidad, totalmente recomendable. Es muy suave por dentro y está bien acolchado.
Very good
품질도 좋고 갤럭시북5 프로 14임치 넣었는데 딱 맞아요 앞지퍼에 슬림 마우스 하나넣고 ㅎ
Entrega rápida, y el productto de muy buena calidad, es tal cual como aparece en la descripción y en las imagenes, el tamaño esta perfecto ya que mi notebook entra de manera correcta.
Lo compre para una Asus vivobook 14 y le quedo bien, los materiales no se ven baratos, los cierres son suaves, el interior es como de peluche ahora ¿es repelente al agua? si, pero no es impermeable, por lo que no es como que puedas sumergir la funda pero si te saca de un apuro Me pareció un buen producto
حقيبة ممتازة بتصميم أنيق أضفت فيها آيباد آير 13 انش بكل أريحية ومبطنة بشكل ناعم للمحافظة على الجهاز
Amazing!!! Fits MacBook 14”
Muy buena funda de protección para laptop, bastante acolchada y calidad, muy buenas cremalleras y materiales tanto externos como internos, muy contento con la compra.
Super le quedó bien a mi lap qué esde 15" un poco justa, pero es perfecto, me hubiera gustado que trajera más bolsas externas para guardar diversas cosas separadas del cargador, pero está súper bien tiene un forro afelpado en la bolsa de la lap, y la bolsa externa es normal, así que sirve perfecto
Muito bom, esse é meu segundo!! Super macio a parte a onde coloca o notebook, tem espaço para colocar mouse, carregador e mousepad!!!! Comprem sem medo
가볍고 두툼하고 고긎스러워 보인다. 외부 천도 두껍고 내부 스폰지도 넉넉해서 작은 노트북이나 10인치 타블랫도 들어가고 늫 휴대하기 곤란한 외장하드와 고긎 전자제품, 해드폰을 한번에 다 넣고 다니기 최고다. 가격에 비해 믈건 품질 좋으니 하나씩 사서 쓰기에 최고다.
Mi portátil de 16 inch entra perfecto en el bag de 15.6 Inch, y el producto es muy suave por dentro y de excelente calidad.
Bueno, por el precio está bien