SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Sono 1,72 metri per 74 kg ho preso la taglia L Europa ma va un po' stretto conviene una taglia in più XL Europa. la merce mi sembra valida.
produto top , valeu a compra
Talla coincide con la mía y calidad ok.
Nuova marca provata, e devo dire che ne son pienamente soddisfatto, cuciture pulite, bel materiale e di spessore ✌️🚀😗
Ne ho preso uno la cui taglia era troppo stretta ma la qualità mi è sembrata ottima per cui ne ho comprato un'altra di una taglia in più.
Llegó rápido, es de muy buena calidad y repele el agua muy bien, por dentro es estilo polar, mantendrá bien el calor corporal, excelente para remar y evitar la salpicadura de el agua en invierno, también para ciclismo como rompe vientos. Tengo 177cm y 72kg, pedí talle XL asiático
excelente producto, muy recomendado
bien se ajusta a la talla europea yo pedí una más y me viene olgada pero bien
Excelente calidad, envío rápido.
L'avevo reso perché la taglia era troppo piccola per me che sono 181cm per 78kg. Questa invece va bene e i materiali mi sembrano ottimi!
todo ok, pero da poca talla
outstanding quality and fit. better quality than the BIG NAMES. I've been buying this brand on Ali Express for more than 10 years. Other riders in my group ride once laughed at me. They dont laugh anymore. ? why pay $140A .
WOSAWE is a fantastic clothing brand with quality workmanship and materials. it's our preferred cycle clothing supplier.
Fabuloso. Como siempre Wosawe con excelentes productlos.
realmente es grande, abrigado y deuy buena calidad.. lastimosamente no me quedo, necesitaría una talla menos.
Excelente producto talla perfecta
Es mucho mejor de lo que se aprecia en las imágenes, la tela es ideal para el invierno (gruesa pero no en exceso, respirable y con un color increíble).
Run a little bit small
Cieple. wygodne. polecam. 177cm 85kg rozmiar idealny.
Gran chaleco, qunque me quedo justo. Hay que checar bien la talla de uno. De gran material y buenas costuras.
Giubbino, non caldissimo, ma tiene l'aria! Peccato non abbia le tasche posteriori!
Todo bn
Calidad 100%
taglia ok, seguendo le indicazioni sono taglie orientali quindi più piccole.