SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Parfait !
They look the same but its not as baggy as expected.
The black ones look and feel really nice, don’t have any weird odor on it, ⚠️SIZE UP⚠️ I did and now it looks perfect.
быстрая доставка всем рекомендую очень качественно цена качество совместимо
good
allora i pantaloni sono fantastici uguali alla foto mi piacciono un sacco,l'unico problema è che ho preso una M e mi sta grande il triplo in vita,un po' lunghi ma sono io che sono bassa,però per la vita sembra poi giù che ho un altro genitale se posso dirla così,proverò a sistemarli,però vi consiglio di prendere una taglia in meno perché la vita e molto grande
exactly like in the picture, great fit
Very good
I love it very much very cutesy very brought
comfy, but has these weird white lines around the prints n the prints look good from a good distance overall 4/5
It's very comfortable and versatile to wear, and the quality is already very good.
ווואוו מהמם מידה טובה ונראה ככ טוב ואיכותי הוא יפה ברמותתתתת
the states came with a different design but I still like it
The style is simple and generous, versatile and not picky, and the fabric works fine. The style is simple and generous, and the color is beautiful and I like it very much. It is the color I want.
The style is simple and generous, versatile and not picky, and the fabric works fine. Simple and generous style, beautiful color.
Very good
Very good
It's been a long time since I received the goods, and I haven't had time to comment. The pants are really super nice and I feel good about myself. I bought a lot of things this time, which is really worth it. I will come again next time.
Yes, I like it very much, and the service is very thoughtful! Online shopping is so fierce, I didn't expect the store to be so good, the goods are of good quality and low price. I am quite satisfied with the shopping physical examination, and I will continue to visit your store if necessary.
Very good
Pants have been recommended by friends to buy these pants, which are very comfortable and versatile.
Feel very comfortable, the version is particularly good, the vest is of good quality, and the size is also very standard. The style is simple and generous, and the upper body is particularly stylish.
These pants are so beautiful. I really like them.
good
Perfetto molto bello