Shipping
We offer international shipping to many countries and regions worldwide. Delivery time depends on the shipping option you choose at checkout. The estimated delivery window is 7–45 business days (excluding processing time).
How do you ship packages?
Orders are shipped using trusted carriers based on your destination, the product’s size/weight, and the fulfillment warehouse. Carrier options may include ePacket, EMS, USPS, and other comparable services.
Do you ship worldwide?
We ship to many destinations worldwide. In rare cases, we may be unable to deliver to certain locations due to carrier restrictions or local regulations. If shipping is not available for your address, we will contact you as soon as possible.
What about customs, duties, and taxes?
Customs duties, import taxes, and local fees (if applicable) are the responsibility of the customer and are determined by your country’s customs authority. By placing an order, you acknowledge that your shipment may be subject to such charges upon arrival.
How long does shipping take?
Shipping time varies by destination and the shipping option selected at checkout. Estimated delivery is 7–45 business days (not including processing time).
*Processing time is typically 1–3 business days. Delivery may be affected by customs clearance, carrier delays, holidays, and peak seasons.
Do you provide tracking information?
Yes. Once your order ships, you will receive an email with your tracking details. If you haven’t received tracking information within 5 business days of shipment, please contact us.
My tracking says “no information available at the moment”.
Tracking updates can take 2–5 business days to appear, depending on the carrier. If your order was shipped more than 5 business days ago and there is still no tracking update, please contact us and we’ll help.
Will my items be sent in one package?
For logistical reasons, items from the same order may sometimes be shipped in separate packages (for example, if they are fulfilled from different warehouses). If this happens, you may receive multiple tracking numbers.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us as soon as possible (ideally within 12 hours). Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. You can request a refund or reshipment if:
- You did not receive the product within the maximum estimated delivery window of 45 business days (excluding processing time).
- You received the wrong item.
- You do not want the product you’ve received — you may request a refund, but you must return the item at your expense and the item must be unused (where a return is required/available).
We do not issue refunds if:
- Your order did not arrive due to factors within your control (for example, providing an incorrect shipping address).
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (for example, customs clearance delays, carrier disruptions, or natural disasters).
- Other exceptional circumstances outside the control of https://wassally.store or our logistics partners.
*You can submit refund requests within 15 days after the maximum estimated delivery window (45 business days) has expired. You can do it by sending a message on the Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days (timing may vary by payment provider).
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good
The style is as beautiful as the introduction, the fabric is soft and not tied, the color is positive, and there is no sense of cheapness. This is cost-effective!
The style is simple and generous, versatile and not picky, and the fabric works fine. Simple and generous style, beautiful color.
Perfetto molto bello
I have received the pants, and the quality is good. I like them very much. I am quite satisfied with the shopping physical examination, and I will continue to visit your store if necessary.
Parfait !
Very good
Joker does not pick people, and the fabric works fine. Simple and generous style, beautiful color.
Very good
Yes, I like it very much, and the service is very thoughtful! Online shopping is so fierce, I didn't expect the store to be so good, the goods are of good quality and low price. I am quite satisfied with the shopping physical examination, and I will continue to visit your store if necessary.
Feel very comfortable, the version is very good, the quality of pants is good, the size is also very standard, the style is simple and generous, and the upper body is particularly stylish.
I love it very much very cutesy very brought
The style is simple and generous, versatile and not picky, and the fabric works fine. The style is simple and generous, and the color is beautiful and I like it very much. It is the color I want.
Very good
Feel very comfortable, the version is particularly good, the vest is of good quality, and the size is also very standard. The style is simple and generous, and the upper body is particularly stylish.
comfy, but has these weird white lines around the prints n the prints look good from a good distance overall 4/5
Pants fabric is soft and comfortable, fashionable and versatile to wear, very handsome, very satisfied with shopping, very recommended.
The style is simple and generous, versatile and not picky, and the fabric works fine. Simple and generous style, beautiful color.
good
Very good
The quality is great, the fabric is strong and elastic, the workmanship is fine, it is completely consistent with the description of the goods, the upper body effect is superb, and the seller's service is very good, which is worth buying.
быстрая доставка всем рекомендую очень качественно цена качество совместимо
Very good
Very good
Very good