Shipping
We offer international shipping to many countries and regions worldwide. Delivery time depends on the shipping option you choose at checkout. The estimated delivery window is 7–45 business days (excluding processing time).
How do you ship packages?
Orders are shipped using trusted carriers based on your destination, the product’s size/weight, and the fulfillment warehouse. Carrier options may include ePacket, EMS, USPS, and other comparable services.
Do you ship worldwide?
We ship to many destinations worldwide. In rare cases, we may be unable to deliver to certain locations due to carrier restrictions or local regulations. If shipping is not available for your address, we will contact you as soon as possible.
What about customs, duties, and taxes?
Customs duties, import taxes, and local fees (if applicable) are the responsibility of the customer and are determined by your country’s customs authority. By placing an order, you acknowledge that your shipment may be subject to such charges upon arrival.
How long does shipping take?
Shipping time varies by destination and the shipping option selected at checkout. Estimated delivery is 7–45 business days (not including processing time).
*Processing time is typically 1–3 business days. Delivery may be affected by customs clearance, carrier delays, holidays, and peak seasons.
Do you provide tracking information?
Yes. Once your order ships, you will receive an email with your tracking details. If you haven’t received tracking information within 5 business days of shipment, please contact us.
My tracking says “no information available at the moment”.
Tracking updates can take 2–5 business days to appear, depending on the carrier. If your order was shipped more than 5 business days ago and there is still no tracking update, please contact us and we’ll help.
Will my items be sent in one package?
For logistical reasons, items from the same order may sometimes be shipped in separate packages (for example, if they are fulfilled from different warehouses). If this happens, you may receive multiple tracking numbers.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us as soon as possible (ideally within 12 hours). Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. You can request a refund or reshipment if:
- You did not receive the product within the maximum estimated delivery window of 45 business days (excluding processing time).
- You received the wrong item.
- You do not want the product you’ve received — you may request a refund, but you must return the item at your expense and the item must be unused (where a return is required/available).
We do not issue refunds if:
- Your order did not arrive due to factors within your control (for example, providing an incorrect shipping address).
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (for example, customs clearance delays, carrier disruptions, or natural disasters).
- Other exceptional circumstances outside the control of https://wassally.store or our logistics partners.
*You can submit refund requests within 15 days after the maximum estimated delivery window (45 business days) has expired. You can do it by sending a message on the Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days (timing may vary by payment provider).
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Queda muy bien es muy elástico la talla es la misma que usa. Yo soy culona y cogí la m
בד מושלם זהה קצת קצר והצבע יותר כהה
Bien suave la tela
Excelente calidad !! Es idéntica a la imagen referencial, contenta con el producto !! Volveré a pedir más colores !! Llegó muy rápido a Chile !
Hermosas 100/10 lo que sí recomiendo pedir una talla más para más comodidad, yo normalmente soy M y pedí talla L
Very beautiful color, was scared at first when taking them out the bag because they looked small but once I got them on they looked perfect!
Came just described as pictures
Lindo pídanse siempre una talla más
Muy recomendable , la tela es muy bonita y si haces deporte leve si recomiendo pedirla una talla más arriba de lo normal , si es un deporte fuerte pídanle a la talla que comúnmente se pide para que ajuste bien . El paquete llegó demasiado rápido.
Excelente calidad ! Sin duda volveré a comprar porque las ame 😍
excelente calze, no se trasluce, muy comodo y no se enrrolla
Super cute, high quality material
Шорти дуже гарної якості , сіли чудово , матеріал досить щільний та еластичний
THE BEST THIN EVER, SOOO CHEAP AND FEEL AMAZING I USE THEM ALLL THE TIME I HAVE SO MAKE IT IS REALLY JUST PERFECT!!
Muy buena tela ajustable y comodos
muy buena calidad y midanse antes de comprar, el color es más café que damasco
hermoso y muy cómodo, pedí talla M y me queda perfecto, es de mis favoritos para entrenar
material muy elasticado, considerar esa cualidad a la hora de elegir tallas. yo pedí XL pero podría ser que me hubiera quedado mejor el L
Excelente calidad pero cortitas
muy buena calidad
Супер якість. Рекомендую. Однозначно для тренування візьму ще
Шорти дуже класні , Якість як на диво хороша , вони бомбезні , на свій розмір S-M замовила L , в самий раз підходить
Muy buena tela, pensé que sería medio medio nomas la calidad pero la vdd está muy de buena calidad, la entrega estimada era del 19 al 20 de noviembre pero llego el 13 de noviembre, muy rápida la entrega
so cute and fits really well. i’m definitely buying more!!
Muy hermoso.