SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
선물했어요 선물받은 사람이 좋아했으면 좋겠어요
아직 조립 전입니다만 저렴하게 잘 구매했습니다. 아직 조립 전입니다만 저렴하게 잘 구매했습니다. 아직 조립 전입니다만 저렴하게 잘 구매했습니다. 아직 조립 전입니다만 저렴하게 잘 구매했습니다.
Super Spaß. prima
it’s entertaining!! i love it!!
시간날때 아이들이랑 만들어보려고 합니다.
more than I expected
조립할때 손이 좀 아픕니다...^^;
좋아요좋아요좋어요좋아요좋아요좋아요좋어요좋아요좋아요좋아요좋어요좋아요좋아요좋아요좋어요좋아요좋아요좋아요좋어요좋아요좋아요좋아요좋어요좋아요좋아요좋아요좋어요좋아요좋아요좋아요좋어요좋아요좋아요좋아요좋어요좋아요
Excellent store. Good product. Fast shipping. Thank you so much.
Very precise work. Dimensions are accurate. Laser cuttimg nice job! Great dad-son activity !
Крутая игрушка, легко собирается и много запасных деталей
Arrived quickly in the build was really fun and works perfectly took a little bit of tweaking, but it works great
This is a great and amazing product offered At very reasonable price that reflect the value of money for this product
My kids love this thing. It really does take a couple hours to put together but they can’t stop playing with it. The pieces all fit perfectly together since it’s laser cut. Had a lot of fun putting it together with my kids.
좋아요
The instructions are fairly easy to follow, and the included pictures are very helpful. The product quality is decent, and there are a few spare parts in case they’re needed. Overall, it’s a really fun project with good value for the price.
배송도 나름 빠르고 제품도 괜찮습니다 배송도 나름 빠르고 제품도 괜찮습니다 배송도 나름 빠르고 제품도 괜찮습니다 배송도 나름 빠르고 제품도 괜찮습니다 배송도 나름 빠르고 제품도 괜찮습니다
빠른 배송 감사 드립니다
Not assembled yet, fast shipment, thanks.
조립 한시간걸리네요ㅋㅋ 조립보다 뜯어내는시간이 2/3임 신경써서 따내고 다듬기가 번거롭지만 신기방기
Purchased for a gift so it has not been assembled yet. That being said, it came in a nice box, has some heft to it, that was not damaged. I expect it will fulfill my expectations
en su caja, perfecta, falta montar. .
Great set and you get some extra pieces like of the tracks because they are super fine and easy to break. Was satisfying to build and the marble run works well with the balls you get in the package
추가부속품도 있고 좋네요 아이들과 같이 만들며좋은시간 보내기 딱좋음 최소 초등학생이상 만들기 가능
Good quality