SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Buyers Show
goog good good good good good veeeeeeeeeeeery goooood
خير نار واذا سر ولينا ل ت يا هي اع يا مس ل مين يسب هاذ
recibí el reloj de forma rápida y todo perfecto. El reloj en sí es precioso y me gusta su peso y su color. Pero lo he usado durante un mes y no sé que e ha pasado pero no funciona el minutero, o sea funciona el reloj pero el minutero se quedó fijo en un ounto y no avanza, sí avanza el segundero y la hora pero el minutero no hay caso. Dejé que se parara y despues lo puse a la hora ajustando la hora hacia atrás, se movieron ambas flechas, hora y minutos pero al funcionar nuevamente el minutero se queda fijo y no avanza, una pena el reloj es precioso pero no funciona. No sé si se puede devolver o si existe alguna garantía. Es de color blanco. Tengo de compra anterior el Negro y funciona perfectamente.
superbe montre très élégante. grand merci au vendeur.
Relógio top entrega rápida
Sehr schöne Uhr. Macht einen sehr hochwertigen Eindruck. läuft auch sehr genau.
좋습니다. 강추
très belle qualité de finition et envoi rapide
M
Parece de lujo,pierde segundos pero supongo que por el precio no se puede pedir mas,muy buena calidad exterior
Funciona bien
el reloj llegó tal cual la publicación, los botones super e inferior son decorativos, pero para el precio vale la pena. el mecanismo funciona sin problema. la fecha de entrega fue exactamente la indicada por la aplicación, muy recomendado
belle montre à un prix attractif
todo bien todo correcto
perfeito
It looks cool...not heavy and I like that I can see the insides moving front and back. The qaulity is great aswell. I love the price aswell as here in Namibia you cant buy shit for that price that looks even remotely good. I noticed someone was to stupid to know that the strap is easily ajustible to any wrist if you take it to a jewelery store as I have done as I have rather thin wrists.
Hermoso! material de buenísima calidad, envio rapido, cumpliendo con lo estipulado! con esto se completa mi coleccion! les recomiendo que lo compren, no se van arrepentir! saludos desde Paraguay
Very nice watch and design !
Excelente estado, y buena relación calidad precio
שעון מהמם עם נוכחות מדהימה
Article conforme à l'annonce. Merci
جميل جداً، انصح به 👍 تنبية ❗️ تراه ميكانيكي ويبيلك تفر البكرة كل فتره عشان يشتغل
excelente reloj, muy sofisticado y no se detiene, excelente para el día a dia
Calidad aceptable de los materiales, solo la observación de que las manecillas son poco visibles.
very good only a little too big on the wrist , wished there was an adjuster