SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Funciona correctamente con la aplicación tuya SmartLife
spoko.dziala że smartlive i automatycznymi zaworami danfosami z chin, czujnikami temperatury,otwarcia drzwi itd po zeegbee więc nie ma co narzekać
perfecto funciona, es lo mejor que pude comprar 100 por ciento recomendable
werkt prima met tuya gordijnrails
The item is perfect! It does what it says! Connected via Bluetooth my lamps and the automation works. The courier in Greece is awful. You need to change courier company.
брав для датчиків диму. швидко шукає датчики, підключається без проблем
Easy to connect and essential to run the Tuya network, two devices are advisable to easily control a complex system. Works so well !
Very handy unit easy to setup on the apps .
Working perfectly...
Supersnelle levering in slechts 4 dagen met postNL. Bij de hub zit een installatie handleiding. Plug en play in de Tuya app. Aangesloten binnen 5 minuten. Super!
Very easy to connect, just download the app and it automatically set up for you.
fonctionne parfaitement bluetooth+zigbee
Easy to connect with tuya app.
Lo he emparejado con un sensor, un enchufe y una alarma y funciona genial. Súper fácil de configurar
rewelacja jest to szybko można połączyć musi być dobra ładowarka bo przy słabej nie działa dobrze
il gateway funziona benissimo. l'accoppiata con una periferica è stato semplicissimo. idem il gateway, tutto funziona alla perfezione
Simple, rapide à installer, fait bien son job.
tout petit, se glisse partout. facile à connecter .je le conseil
ammetto che me lo aspettavo più grande, invece e piccolino, circa 6 cm x 6 cm, ma il suo lavoro di collegamento dei sensori di allarme funziona benissimo, ottimo
Funziona perfettamente, consigliato per non affaticare il router di casa e consentire l'utilizzo di periferiche zigbee!
Le pongo un 10 por que no le puedo poner mas totalmentr enamorado de este cacharro :D, se conecta genial con SMART LIFE
Envoi/reception rapide, la passerelle est fonctionnel, vendeur que je recommande.
imprescindible para conectar dispositivos, no ocupa espacio y se conecta muy fácil
fonctionne parfaitement. la configuration et l'installateur ont été très faciles. 5 minutes pour l'installation. j'ai reçu en 1 semaine. le transformateur n'est pas fourni.
Pensé que sería mas grande pero es super compacto. Cumple con lo que se publica Super fácil de configurar y después pude agregar mis dispositivos muy facil