SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It fits for Toyota corolla. It took more than a month to receive it, not very happy about it，but consider the price and quality, I'm very satisfied.
Ya los instale encajan bien en el asiento
I love these so much.
Se ven bien para los 200.00 qué pague por c/u.
de muy buen material y fácil de poner
Me gustó mucho se mira bien en mi honda city sport 2024
muy buenos
chulada de cubre asientos viene rota de los lados creo en todos vienen igual por las fotos pero es algo equis
heel goed
llegó pronto
me llego bien y eñ precio estuvo muy bueno
Están muy bien hechas se ven bien igual a la ilustración de buen material recomendado gracias proveedor
bien
a l'air de bonne qualité a voir dans le temps !!!!
Queda muy buen en asiento audi a4 sline del 2007 . Asiento deportivo. Un poco corta en la parte de la espalda, al sentarse se abre la cremallera del reposacabeza. lo silucione perforando unos orificios y retrase la entrada del reposacabezas
super top, très joli,il faudrait juste préciser,avoir un notice pour les accessoires, crochets et cercle, où les mettre
잘받았습니다 감사합니다 수고하세요
Ótimo produto, veio perfeito!
buena calidad, buen tiempo de entrega,
very good 💯
After installation, your car is equivalent to taking it to a higher level. It can be used in all four seasons, with simple installation and a very high-end design,I bought it twice separately, and today the second one finally arrived. Since there was only one, the interior of the car didn't look good, so I bought it again. The quality was good and the price was worth it. I strongly recommend it.(My personal recommendation is to purchase 2pcs, which is more cost-effective than buying two 1pcs)
Looks and feels fantastic.Well pleased.
cool!
good
I bought it twice separately, and today the second one finally arrived. The first time I only bought one, but after receiving it, I found that the quality was too good, and it looked very nice and cool. Since there was only one, the interior of the car didn't look good, so I bought it again. The quality was good and the price was worth it. I strongly recommend it.(My personal recommendation is to purchase 2pcs, which is more cost-effective than buying two 1pcs)