SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This dress is so beautiful and I felt gorgeous in it on my wedding day. If you're thinking about it, just do it. You won't be disappointed.Its lace fabric is 100% the same,very GREAT,I live it very much.
I wore it to my wedding,It is amazing,I received a lot of praise,I am a happy bride,I RECOMMEND THE DRESS,THANK YOU.
This dress is absolutely beautiful. It is very flattering, and it fits on the natural waist, so I didn't have to do any tailor ,I LOVE IT!
I wore this gorgeous dress on my wedding day， I felt like a princess! I felt so comfortable and confident all night,thank you.
I found MY dress ðŸ˜â¤ï¸ðŸ˜â¤ï¸ðŸ˜ I love love love this dress ave I'm so happy I picked this one
This dress was perfect and it fit like a glove. I felt beautiful and looked it too, ha!Very well made - so glad I picked this as my wedding dress.
I made changes to my waistline,It is so nice,All is my wanted,thanks,I RECOMMEND,
GOOD,My wife love it!!!
I love it,the lace details,the detachable skirt,etc,I am so satisfied,I recommend,thank you.
This dress was perfect and it fit like a glove. I felt beautiful and looked it too, ha! Very well made - so glad I picked this as my wedding dress.
This dress was everything I could have wanted, It was super comfortable all day long and was not heavy. I absolutely loved my dress and my husband said it was perfect!
This was the dress that made me cry. It is so beautiful
This dress had everything I dreamed of Beautiful,lace and details,so nice,100% Same as pictures show,THANK YOU SO MUCH!!!
I'm so happy with my wedding dress! I would say it fit true to size,Exactly like pictures show,And the lace fabric is 100% same,No matter the style you have in mind - I highly recommend trying this dress on!
This is the yes to the dress for me. Hugs in the right place and very supportive for women with blessed bosoms. Can't wait to walk down the aisle wearing this.
Amazing, I am so happy with it and the customer service is amazing. Thank you so much’
Amazing! I love this on me and I felt so gorgeous! thank you.
STUNNING! I love this on me and I felt so gorgeous! It’s giving the bride … and I am HERE for it! I said yes to this dress and I can’t wait to wear it .
This is a beautiful stunning dress. It makes my body look curvy . The embroidery work on it is elegant and just so perfect for the wedding!THANKS!!!
GREAT WORK,SAME AS MODEL SHOW,THANK YOU SO MUCH!
I LOVED this dress! it's comfortable and it is so pretty! it is very true to the photos. I am very satisfied,So happy with this purchase.
GREAT,It is worthy,Same as Model Show,exceeding my expectations!!!
Great,I will recommend the dress to my friends and my family,It is worthy,100% same as photos show,Very NICE!!!
The moment I saw this dress I knew it was The One . It is beautiful lace and is so comfortable to wear. I truly feel like a princess in it.so many thanks.
Looks simple but feels like a goddess,I feel beautiful in the dress!thank you so much.