SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Product Features：
Excelente, solo hay que compartir internet y conectar la red al subir al auto. Lo demás excelente
Enorm goede box, helaas kan ik doordat ik geen touchscreen heb niet alle functies optimaal gebruiken. Voor de rest is de box lekker snel en werkt deze enorm goed. Verder zeer tevreden alleen door dat ene puntje 4 sterren ipv 5
buen aparato y cumple su funcion, lastima que mi coche tuviese problemas con android y por ello lo tuve que devolver. el vendedor 100% recomendable me devolvieron el dinero y genial.
Funciona excelente
a+
Funcionando bien hasta el momento en un Polo 2025
너무 좋아요 잘나옴
Arrivé rapidement ça fonctionne pour l’instant à voir dans le temps n’accepte pas certaines applications comme Waze
유튜브를 시청하기 위해 구매함. 유튜브는 핫스팟을 설정해서 볼수 있고, 와이파이는 켤때마다 잡아주어야 하는 번거로움이 있음. 안드로이드오토 미러링을 처음에는 못잡다가 다시 연결해서 잘 사용중....
bmw는 작동안되는모델도 있음
Espectacular sin tener que gastar más de 100 $ en una pantalla
super
buen embalaje, llegó rápido y sobre todo funcionó perfecto en el Emgrand GF
Excelente producto, me encantó y cubrió todas mis expectativas. Lo recomiendo 100%
Tutto ok
너무좋아요 너무좋아요 너무좋아요 너무좋아요너무좋아요너무좋아요너무좋아요너무좋아요너무좋아요 너무좋아요너무좋아요너무좋아요너무좋아요너무좋아요
very good item. I had another ai box that just kept over heating. this one works great, fast, responsive, has the Google Play store installed. really happy with this purchase. shipped and delivered 1 week earlier than expected.
אחלה מוצר. נדרש לספק לו רשת מהטלפון או לשים sim על מנת להפעיל אפליקציות כמו נטפליקס או יוטיוב
Ok
fonction très bien
Habe gestern das Gerät bei meinem Volvo XC60 (b.j.2020)angeschlossen und hat sehr gut geklappt. Für dieses Geld ein sehr gutes Teil!
envío rápido y su funcionamiento estable
유투브 감상용으로 좋습니다. 속도가 느려서 답답한데 그럭저럭 적응하고나니 괜찮네요. 운전중에 자주 사용할것도 아니고. 밤 운전중에 흰색 앱배경은 너무밝은데, 조절기능이 없다는게 아쉽습니다.
Produto e entrega conforme o prometido. Conecta fácil e automaticamente, logo que ligada a ignição.. Logo comprarei mais uma unidade para instalar no outro poisé. Custo-benefício muito bom. Recomendo o vendedor.
Ordered one from Amazon for $70. Returned cause I thought it was overpriced and ordered this. Holy shit. This is miles better. The UI…customization…everything is better. Not a sham product. Highly recommend.