SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Definitely what I needed...
great quality i love it!
I am happy that i ordered two of these bags.
Satisfied.
I am happy I purchase two of these bags. perfect size, good quality material, i love it.
il a été livré rapidement mais il manquait une attache en métal pour la bandoulière, du coup j'en ai fabriqué une avec du fil de fer et ça me va. il a une très belle couleur, il y a des poches externes et une une au interne, je suis ravie. merci.
Ich habe die Mail von Herrn Dr und Fritz in der Schule bekommen und bin einfach nur noch geisteskrank genervt von der Mikro Qualität voll mies sein I
bischen klein
Ne paraît pas très grand mais est très profond. ce bagage est idéal pour partir en week-end et la couleur est top
nikel 👍 comme dans l annonce
LOVE IT!
parfait pour le travail, je suis contente de cet achat
Livraison très très rapide waouh le sac ma l'air bien solide.
Отличгое качество!
Muy bonito pero pensaba que era más grande
se ve bién. tamaño justo.
it was exactly as pictured and described
Produit conforme à la commande, livraison rapide.
Alles super. Nur das innenmaterial ist komplett aus Plastik. Wen es jedoch nicht stört sollte es kein Problem darstellen
It’s nicer than I expected and came fast. Will by through them again!
genial para una escapada de fin de semana, caben bastantes cosas y el bolsillo exterior para las zapatillas muy buena idea. me ha encantado volvere a pedir.
Honestly I thought it was going to be a bit bigger but with how the price is this is still a pretty good one. I bought this bag for me to use for my sleep overs with my friends and it has space on the insides and the front pockets are pretty big and spacious which is perfect. I can use the shoe compartment to put my dirty clothes to seperate them from the clean ones. It’s also waterproof like it’s stated (i kinda spill my water on accident when reviewing) anywho- you can use it for sleep overs- gym- anywhere but not really suit able for long trips tho (like fitting alot of clothes or shoes bit i think that was obvi) but 10/10 can’t wait to use it
Me encantó lo recomiendo 100
Came quick. Good quality
It’s pretty spacious, I kind of underestimated it. The side pocket goes pretty deep to the point it’s a long pouch in the bag itself.