SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
over all it's a very good bag very good quality very nice material very roomey the strap comes inside of the bag!
Hermoso 💓 muy completo ideal para el gym solo que es de textura. lo pedí para caballero y no le gusto,tiene diseño femenino
Excelente producto
가격대비 너무 좋음 ~
La mochila de gym amplia es una excelente opción para quienes buscan comodidad, organización y resistencia en un solo accesorio. Su diseño espacioso permite transportar fácilmente ropa deportiva, tenis, toalla, botella de agua y accesorios personales sin que el contenido se sienta apretado. Cuenta con compartimentos bien distribuidos, lo que facilita mantener los objetos ordenados y separados, especialmente la ropa limpia de la usada. Sus materiales resistentes garantizan durabilidad frente al uso diario, mientras que las correas ajustables y acolchadas brindan mayor confort al cargarla, incluso cuando está completamente llena. Además, su estilo moderno y funcional la hace ideal no solo para el gimnasio, sino también para actividades al aire libre, viajes cortos o uso diario.
좋아요 가볍고 쓸만햄
es grande y muy comodo
התיק נראה בדיוק כמו בתמונה, איכותי ביותר הופתעתי ממש לטובה
molto bella come in foto molto spaziosa con cerniera interna e sacca per scarpe, consigliatissima grazie
Zgodnie z opisem
great look better then picture
Bolsa de deporte de gran calidad y tamaño medio/grande . Perfecta , cumple su función
Muy amplia y resistente y excelente calidad
tres joli. il est comme sur la photo. pas encore utilisé mais il semble top pour le prix.
achei bem espaçosa e linda, demorou bastante pra chegar mas valeu a pena
Дуже якісна і хороша сумка, згідно опису
Torba taka sama jak na zdjęciu jestem zadowolona kupiłam ją na lot samolotem dotarła szóstego dnia daty zamówienia dziękuję polecam
Really well made. Very roomy. I would definitely recommend this bag.
tiene todo lo necesario junto con una correa extra, perfecto
Muy útil para el gym y para viajar sin maleta
achei a bolsa muito bonita. gostei muito!
너무좋아요 너무좋아요 너무좋아요너무좋아요 너무좋아요 너무좋아요너무좋아요 너무좋아요 너무좋아요
Bardzo ładna, starannie uszyta,gruba, polecam.
it's very good quality I highly recommend this. and it's reach Malaysia very early..
es muy amplia , muy bonita justo como esta en la imagen muy bonita , y me llego justo en la fecha indicada para la entrega.