SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
fajna,pojemna, ładnie wykonana torba
Se ve súper.... no la he abierto porque la quiero para regalo... pero por fuera se ve genial!
큰 가방을 며칠 동안 실제로 사용해본 후기를 남겨봅니다. 우선 가장 마음에 들었던 점은 수납력이 정말 뛰어나다는 것입니다. 사진에서 보이듯이 앞쪽에 큰 지퍼 포켓이 있고, 그 위에도 작은 포켓이 하나 더 있어서 지갑, 충전기, 카드지갑 같은 자주 꺼내는 물건들을 정리하기 좋습니다. 본칸은 생각보다 훨씬 넓어서 운동복, 신발, 세면도구, 노트북까지 다 들어가고도 공간이 남습니다. 여행용, 헬스장, 1박 2일 짐 가방으로 딱입니다. 재질은 광택 있는 방수 느낌의 원단이라 물이나 오염에도 꽤 강해 보이고, 가볍지만 흐물거리지 않고 탄탄한 편입니다. 손잡이 부분도 넓게 잡혀 있어 무거운 짐을 넣어도 손에 부담이 적었습니다. 지퍼도 부드럽게 잘 열리고 닫혀서 사용감이 만족스러웠습니다. 디자인은 깔끔한 올블랙 스타일에 ZUOMANNI 로고가 작게 들어가 있어 튀지 않고 어디에나 잘 어울립니다. 남녀공용으로 쓰기에도 좋고, 캐주얼·운동복·여행룩 모두 무난하게 매칭됩니다. 아쉬웠던 점을 굳이 말하자면, 바닥판이 조금 더 단단했으면 형태 유지가 더 좋았을 것 같고, 어깨끈 패드가 있었으면 장시간 들 때 편했을 것 같습니다. 전체적으로 가격 대비 성능이 확실히 좋은 가방이며, 넓은 수납 공간이 필요하거나 여행·헬스용 가방을 찾는 분들께 강력 추천할 만한 제품입니다. 만족도는 ★★★★★ / 5점 만점입니다.
Excelente tamaño y resistencia, la usé para un viaje de una semana, me encantó
תיק פשוט מעולה משתמשת איתו לחדר כושר,הגודל מושלם ,הנעלים נכנסות טוב.כיסים בדיוק למה שצריך.הרצרצים נראים בינתיים באיכות טובה.
מושלם
this is my favorite bag now
era lo que esperaba gracias 😸
as pictured, good bag
Tolle Tasche für den nächsten Urlaub. Da passt alles rein, was man so braucht...Fön...gesamte Kosmetik usw. Klare Weiterempfehlung.
as described, very comfortable and big with a lot of pockets
めっちゃ使いやすい！！ スポーツバックとかにもいいかも
Excelentes bolsos tamaño para llevar al trabajo, lo compré para regalar y realmente 100% satisfacción
Muy amplia como en la imagen, excelente para ir al gmy, recomiendo esta bonita y me encanta que tenga muchas bolsitas es muy útil. 🐋❤️
excelente! mañana lo probaré.
Torba śliczna duża i pakowna.Polecam
Está un poco más amplia de lo que marca, pero muy linda, me encantó❤️
excelente calidad y el precio inigualable
Llegó en excelente estado
Perfect for convenience.
tiene buen tamaño, es mas deprotiva y viene tal cual la publicación, la recomiendo
excelente artículo cumplió mis expectativas
está muy bonita y viene amplia
Parece bueno, muy plegable pero esto lo hace muy delgado y sin rigidez que le permita mantener una forma cuando está vacío. A pesar de todo me parece que tiene buen estilo y me gusta. El envío fue rápido.
articolo perfetto!Molto capiente e con un sacco di tasche, perfetto per chi lavora,ha una tasca per le scarpe/stivali a parte.