SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Excelente material, muy bonito en persona, el color es tal cual la foto, la calidad supera el precio.
Je le recommande merci
Exelente me gustaron mucho los dos bolsos
Es de buen tamaño tiene buena calidad.comprenla les va a funcionar bien h si es exacto como se ve en la imagen❣️
esta muy bonita, tiene buen espacio y el color precioso
Pensé que sería más chica, pero si está bastante grande! Solo que le falta un poco de rigidez a la tela, pero está bien para viajes, me gustó bastante
jolie sac. je recommande vivement
muy bonita y está tal cual la foto el color el tamaño muy bonita y práctica .me encantó el modelo
Сумка потрясающая!!!
Envío rápido, excelente calidad de la maleta, súper bien la medida, me encantó el color😍 sin duda volvería a comprarlo
Muy bonita!! Gran tamaño y capacidad, solo que siento que debería ser un ligero peso, no se que tanto pueda aguantar, pero para lo básico, funciona muy bien, muchas gracias!! Recomiendo
super útil y práctica me gusta mucho, la volvería a comprar cuando esté de oferta.
Me encantó! Está super amplia, la tela es bonita, el color, todo!
Сумка пришла быстро.Качество хорошее ,Вместительная.Ожидала немного большую ,но и эта подойдёт.
La verdad superó mis expectativas excelente material y de muuy buen tamaño, me encantoo
El artículo llegó en menos de dos semanas, bien empaquetado, el color y diseño coinciden 100% con el ofrecido en plataforma, se ve de buena calidad, excelente relación calidad-precio.
Fajna torba podręczna, dość pakowna. Nie wiem jak będzie z wytrzymałością, gdyż nie ma żadnych dodatkowych wzmocnień, ale na tyle ile się tam zmieści ubrań i kosmetyków nie powinno być problemu.
색상 예쁘고 수납좋음
It’s a nice bag and came how it’s shown in the pictures. It’s sturdy too.
Verdaderamente excelente calidad, creí que vendría sencilla y nada que ver, vale muchisimo la pena
プチ旅行には丁度いい大きさです。靴を入れるとこもあるし便利です。娘と一緒に使ってます。
Parece que tiene mucha capacidad y que resiste bastante. Todo bien.
헬스장 가방으로 딱입니다 너무 저렴해서 부담 없어서 막쓰기 좋아요
Es bonito. Tal cual la foto
nice quality product, waterproof and soft ,large capacity. definitely order again