SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
muy buena calidad
Entrega súper rápida! El producto se ve de buena calidad. Ahora toca probarlo para ver q tan funcional puede ser!
Excelente calidad y de aluminio que evita que el mar se coma el alicate. Podría haber usado un alicate de punta convencional de acero, pero la gracias de este es que el. Agua d emar no lo corroe.
Muito bom os alicates. São bem resistentes e bem feitos. Vale a pena, principalmente pelo valor em relação ao produto.
Chegou muito rápido e estava bem embalado. Assim que testar darei outro feedback.
Muito bom excelente bacana, um pouco pequeno mas muito firme, bem feito tudo certo show de bola. Chegou rápido e funciona muito bem
I'm very pleased, fast delivery, I recommend.
A voir dans le temps. Sinon parait correct.
Il boga pensavo fosse più grande,invece e piccoletto,come si vede vicino al tubetto di colla,ma lo vedo comunque massiccio e con un meccanismo bello possente.
produto chegou conforme a compra, tudo certo, infelizmente bastante atrasado por conta dos correios, porém, bastante qualidade
top bien recu dans de bonnes conditions, bien emballé correspond a la description ! je recommande vivement
muito bom cabo de borracha faz com que tenha mais apoio
Parfait Rapide Conforme à la description je recommande vivement ce vendeur merci beaucoup
Produit conforme à la commande et reçu dans les délais
Alicate é muito bom, eu pensei que era um pouco maior, mas esse tamanho já está super legal. recomendo muito este alicate
la pinza muy resistente y aguanta mucho peso, los alicates cumplen su función pero son un poco endebles
Herramienta pequeña facil de usar y transportable, el material se ve de buena calidad
muito top.... recomendo...
Llegó muy rápido, muy buena calidad, los alicates llegan con funda para poner en el cinturón. Las “tijeras” del alicate cortan mucho y la pinza tiene bastante fuerza. 10/10
nice bild will see on the sea hdja bdjf hope bfjwbdkv hedging hdhf hfjfjf good bdj and bdjd will hdjf obshd be jfjf jdhdh ohfjd and