SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Llegó en el tiempo estimado. De muy buena calidad, no tiene olor, blandas y muy cómodas. En Chile soy número 38 y mi pie mide 24.5 cm y por la tabla de medidas corresñonde al calzado 39 y me quedó muy bien sobra muy poco en la punta para cuando use calcetas un poco más gruesas. Creo que pediré otros colores. Espero les sirva mis datitos.
superbe chaussure, je recommande pour les pieds larges
발볼이 넓어서 정말 편해요. 밑창만 조금 더 두꺼우면 좋겠어요. 밑창이 너무 얇아서 항상 인솔을 좀 더 두껍고 단단한 걸로 갈아끼워요.
Отличные кроссовки, мои ноги были в шоке, что можно ходить в удобной обуви 😂 однозначно рекомендую! Конечно качество на 20€, они из недорогого материала, но выглядят отлично. Взяла на пробу. Доставка была всего две недели, что достаточно быстро. Так что спасибо продавцу!
Arrived sooner than expected, the most comfortable shoes ever, my feet felt so good, I put them in and went for a walk, I was so happy when I got back I did not felt like the need of taking them off right away, recommended 100% if your feet are wider and need that space for your toes. Will get more for sure.
son super cómodas, he cogido mi número habitual, pensad también que son anchas, por si dudáis en querer coger un número más, yo no lo haria
볼이 넓으신 분들도 정사이즈로 신어도 좋을듯 합니다.
Calidad precio muy bueno, son muy cómodos y bonitos quedan bien con todo. Solo necesitarían una plantilla adaptativa, la que llevan es muy plana.
Están muy lindas, no son pesadas , super cómodas , la talla corresponde , soy 41, pedí 41 y me queda muy bien,incluso un tantito suelta, muy buena calidad, muy buenos acabados, costuras impecables, me encantaron, pediré más.
Ein wirklich toller und bequemer Schuh. Tadellos verarbeitet, und ich habe wirklich einen breiten Fuß, aber der Schuh sitzt und hat genau die richtige Breite. Ich würde ihn jederzeit wieder kaufen.
de muy buena calidad y zapatos anchos para los que tenemos problemas como juanetes. muy bueno totalmente recomendable y son bonitos
son una maravilla,un pelin grande pero los puedo uzar.he echo el pedido en 3 de enero y en dia 7 ya los tuve.
Wygodne i ładne, rozmiar europejski pasuje idealnie, Polecam
Tengo una 39 pero cogí una 40 porque leí que eran algo justas, y me van perfectas. La verdad que a pesar de ser barefoot son muy bonitas, y los materiales se ven de calidad.
Fenomenal y casi a la mitad de precio del sitio de Hobibear.
Fantásticas como todas las de la misma marca. Comodidimas!!
I am pleasantly surprised. they just arrived but the quality and the workmanship seems to be really good. they are very comfy to wear and the outsole is a good quality dense rubber material that I am sure will last. And they look really cool. I am happy with my purchase.
Great product, the best shoes for the price for transitioning to barefoot
I‘m really impressed with the looks of it. Planned on buying them as playground/ don’t care how i look shoes but will be wearing them to work etc.
Tal como en la descripción. Tienen la suela un poco gruesa pero muy flexible y cómoda
geniales, super comodas y muy flexibles
Great quality 👍 WOW! Strongly recommend!
I love it!
Zapatillas barefoot muy cómodas. Tengo un 40 y me quedan un poco grandes. A lo mejor hay que pedir una talla menos en este modelo.
Są mega wygodne, na stopach prezentują się świetnie.