SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Everything amazing and the size is perfect!! Love it!!!!!!!!!
I LOVEE LOVEEE SO PREEETTTYYYYYYYYY YAYAYYAYAYYAYAYYA WANT PINK TOOOO WWOOOOOO
я обожаю эту юбку
⠀
the cutest skirt i own (˶ˆᗜˆ˵) there’s shorts attached and the suspenders are detachable! theres buttons on the inside of the skirt for them and holes on the suspenders to put them on. unfortunately, a couple of the holes were sewn shut so i’m not able to put them on yet, but just a quick snip with scissors should work just fine. there’s also some ties for u to tie the skirt in the back. looking at it closely, it’s not perfect. the lace overlaps in some places and the heart buttons dont look very secure, but it’s just little things that aren’t noticeable to others. overall, i’m very happy with it! ദ്ദി(˵ •̀ ᴗ - ˵ ) ✧
SUPERÓ MIS EXPECTATIVAS!!! no me esperaba la mejor calidad pero TODO LO CONTRARIO, es bellísima me encanta. Lo malo es que el envio se retraso 1 semana..
its very pretty, the material is a bit thin but its expected for the price, it has built in safety shorts and the strap things are attatchable with buttons. its elastic but if its too small you can tie it at the back 🥰 its defnitly a must have for my JK coords 🥹
really cute, would suggest sewing the buttons on better though. I really like this!
Amazing super!
TROP HEUREUSE
юбка приятного качества
Yes really good cute with shorts so cute so citer yeah yeah good quality
Cute and fits!! Bow is detachable
Skirt is so cute, don’t have a photo of it but it looks almost exactly like the photo, albeit the color is a bit duller in person but that’s not much of a problem. It has a lot of stretch to it. Even when I was bloated it still fit well on my waist. It comes with inner shorts as well which I like, only issue is that it is a bit short. If you’re more bottom heavy I’d be careful wearing it if you plan on walking a lot. Overall really lovely and I’ve ordered another color already
Very tight around my chest(38DD). Recommend sizing up if your chest is big.
Un peu grand •.•
es preciosa, vino un poco arrugada pero no importa. deberías comprarla
this skirt is so adorable! it also have build in shorts and they are ruffles. and super strenchy I see the buttons i don't wanna loose them they felt a bit loose.
превосходная юбка, лямки снимаются, но девушки у которых широкие бедра, берите за размер больше
o tamanho bate com o anúncio, o produto é exatamente o do anúncio. A única coisa que não gostei é a tesoura do tecido que achei meio áspera.
Igual a la foto y de buena calidad ♡
Fits good the material is nice but as soon as I put it on one of the hearts on the front fell off and I had to sew it on (I did it horribly but I’m gonna do it better later) and when I messaged the seller about when they will ship out my package they never replied but it did come so 🤷🏽♀️
ES PRECIOSA, IGUAL QUE EN LA FOTO 😍 la falda tiene elástico y tiene en su interior un pantalón, es muy cómodo, ojalá pronto puedo comprar las otras 2 😭🫶
Pidan su talla con confianza porque la tela estira. El material y los detalles son muy bonitos, vale la pena
ottimo