SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
품질도 좋고 갤럭시북5 프로 14임치 넣었는데 딱 맞아요 앞지퍼에 슬림 마우스 하나넣고 ㅎ
me gustó muchísimo la calidad del material suavecito y buena la recomiendo 10/10 está genial!
가성비 최고네요. 딱맞고, 안쪽에 만져보니 노트북 잘 보호할 것 같아서 아주 만족합니다..
really good quality bag came quickly good level of padding
Perfecto para 14.1 pulgadas
Заказала 5го августа, в Днепропетровскую обл доставили 27.08. отменное качество, внутри велюр молния добротная, ткань хорошего качества есть карман боковой зарядка мышка поместятся
Great case at a great price.
Produkt jest bardzo dobrej jakości jak na swoją cenę. Wnętrze jest wystarczająco duże na mojego laptopa, zgodnie z zapewnieniem producenta. Wnętrze głównej komory jest miękkie i przyjazne w dotyku. Komora boczna jest z materiału o trochę gorszej jakości, ale można ten fakt pominąć. Fajny produkt, warty zakupu
ENCAJA CON LA DESCRIPCION, MI PORTATIL DE 14 PULGADAS ENTRA PERFECTAMENTE Y BIEN AJUSTADO, BUENA CALIDAD PARA EL PRECIO QUE TIENE
чехол просто супер. рекомендую. очень хорошее качество. использую для мака, очень удобно и безопасно
Lenovo ThinkPad L15を手に入れたので買い増しです。 13インチのときは結構余裕があったのですが コチラはぴったりサイズ、マウスのドグがファスナーに引っかかりそう。
슬림버전 말고 일반적인 15.6인치 노트북은 여유없이 정확히 딱 들어감.
I purchased this laptop bag for my boss and he loves it so much. its really good
Bez problemu pomieścił 16 calowego laptopa (Lenovo Legion Slim 5 16AHP9)
muito boa a qualidade, fiquei bem surpreso com o acolchoado de dentro impecável.
Muy buena funda de protección para laptop, bastante acolchada y calidad, muy buenas cremalleras y materiales tanto externos como internos, muy contento con la compra.
la funda es de una muy buena calidad, la laptop estáuy protegida dentro de ella
Ottima, MacBook Air entra perfettamente, buona qualità ad un prezzo ottimo
Davvero ottima, acquistata per un tablet da 12"con cover antiurto di notevole spessore. Entra perfettamente, interno rivestito in simil velluto ed imbottito. Nella parte frontale c'è una tasca dove ho inserito il carica batteria ed alcuni accessori. Davvero molto comoda ad un prezzo top. La consiglio.
I already had one of these, and I was so impressed with it I bought a second one for a family member. Finish is good, interior pocket is smooth and the handle is practical.
Great product, very slim so basically doesn’t fill up more space than a laptop sleeve in your carry-on bag when travelling. Like it.
El envío llegó rápido y bien embalado, producto con buena calidad y diseño , vendedor atento y fiable. 100% recomendable
sacoche bien conçue, mon pc (15,6) rentre parfaitement sans forcer. la protection intérieure est efficace. la poche extérieure permet de mettre le chargeur sans problème
מטורף! איכות לא נורמלית!! לא תואם את המחיר בכלל! ממליץ ממש אקנה שוב בטוח
Me gustó mucho la funda, el envío fue rápido y llegó a tiempo, le quedó muy bien a mi laptop ya que la compre para una Thinkpad E15 y le quedó justa