SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
extraordibario , se ajusta bien al tamaño del ordenador , justo lo que necesitaba
molto molto buona la qualità del materiale, il laptop è davvero ben protetto. soddisfatto al 100%
el artículo bien, era lo que esperaba. lo que no esperaba es que me lo mandaran doblado y está arrugado
Bel prodotto, dimensioni adeguate. Il manico è bello, l'ho avvolto nel cellophane per non rovinarlo!
매우 잘사용중입니다 장단이있어요 딱맞다보니 깔끔하고 가벼운데 너무 여유가없으니 충전선이랑 마우스 그외 잡다구리 넣는것이 아쉽네요 그래도 가벼운거 사려했으니 성공입니다
tres bonne qualité de finition et bonne sensation en main, pour 10 fois moins cher qu'une sacoche en magasin avec aucun écart de qualité c'est vraiment exceptionnel foncez
The quality of this product is outstanding. It goes beyond expectations in every aspect, and I can confidently recommend it to anyone looking for something truly worthwhile
BUEN PRODUCTO IGUAL A LA IMAGEN. LLEGO PRONTO AL PAÍS. RECOMIENDO ESTE VENDEDOR
Very nice product, but I was a bit confused as the laptop is inserting into the case from the side, not from the top as usual. It is not so clear from the product photos. Shipment was fast.
Cabe bem o meu Lenovo ideaped 3
muy buena funda, muy acolchada y perfecta para el portatil 15’6
Чехол Сумочка Хорошего качества,немного большая для 12.5 но лучше больше чем меньше?.Удобно
Very nice case. Chrome laptop fits nicely. nice soft liner inside
me gustó muchísimo la calidad del material suavecito y buena la recomiendo 10/10 está genial!
가성비 최고네요. 딱맞고, 안쪽에 만져보니 노트북 잘 보호할 것 같아서 아주 만족합니다..
really good quality bag came quickly good level of padding
Заказала 5го августа, в Днепропетровскую обл доставили 27.08. отменное качество, внутри велюр молния добротная, ткань хорошего качества есть карман боковой зарядка мышка поместятся
Perfecto para 14.1 pulgadas
Produkt jest bardzo dobrej jakości jak na swoją cenę. Wnętrze jest wystarczająco duże na mojego laptopa, zgodnie z zapewnieniem producenta. Wnętrze głównej komory jest miękkie i przyjazne w dotyku. Komora boczna jest z materiału o trochę gorszej jakości, ale można ten fakt pominąć. Fajny produkt, warty zakupu
ENCAJA CON LA DESCRIPCION, MI PORTATIL DE 14 PULGADAS ENTRA PERFECTAMENTE Y BIEN AJUSTADO, BUENA CALIDAD PARA EL PRECIO QUE TIENE
Lenovo ThinkPad L15を手に入れたので買い増しです。 13インチのときは結構余裕があったのですが コチラはぴったりサイズ、マウスのドグがファスナーに引っかかりそう。
I purchased this laptop bag for my boss and he loves it so much. its really good
Bez problemu pomieścił 16 calowego laptopa (Lenovo Legion Slim 5 16AHP9)
muito boa a qualidade, fiquei bem surpreso com o acolchoado de dentro impecável.
la funda es de una muy buena calidad, la laptop estáuy protegida dentro de ella