SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
15.6인치인데….노트북 거의 낑길정돌로 살짝 작음…그래도 안에 부들부들하니 보호는 잘 될 거 같음
Es un maletín de buena calidad, tiene buenos cosidos y material resistente , entra un portátil hasta 16 pulgadas.
hermosa. super resistente. por dentro es peludita para mayor protección. divina. divina. divina. divina
Très joli sac pour ordinateur 14 ". Deux poches zippées dont une avec protection en mousse.
Fits a macbook pro 16 inch perfectly, and charger fits in the front pocket without bulging out. Hanger feels solid and overall materials are fine
Bardzo dobra jakość produktu świetnie chroni laptop miękkie wykończenie wnętrza zapobiega rysowaniu lekki bardzo estetyczny
Super le quedó bien a mi lap qué esde 15" un poco justa, pero es perfecto, me hubiera gustado que trajera más bolsas externas para guardar diversas cosas separadas del cargador, pero está súper bien tiene un forro afelpado en la bolsa de la lap, y la bolsa externa es normal, así que sirve perfecto
Très adapté et confortable pour mon ordinateur
Ho acquistato la versione 15 pollici per il macbook pro da 14 pollici e avanza molto spazio. Ho preferito prendere la versione più grande per evitare che il mac fosse troppo vicino alla cerniera e si potesse rovinare durante la chiusura
Amazing! Proper pocket for the charger. Good zippers. Fits perfectly my 14 inch laptop.
de acuerdo con las medidas y es perfecto para mí Asus gaming y el grosor perfecto no queda ni apretado ni suelto, solo perfecto, puede incluso espandirse como 2 cm más y es bueno.
Nice laptop bag. The interior sleeve is felt-like so will protect surfaces or screens well. Nice finish and handle too!
El maletin es perfecto, suave y protege bien el portátil. Lo recomiendo.
Llego en perfectas condiciones, recomendado para laptops y monitores
Good quality for a 13.3 inch thinkpad
super etui. Dell Vostro 14" mieści się bez problemu + dodatkowo w kieszonce jakiś zasilacz USB-C, myszka.
El producto es tal cual como se describe, es acolchado (el modelo de la foto es de 15,6 pulgadas) y cabe sin problemas mi notebook.
Крута сумка, якісна і за хороший прайс. Ноутбук стає як влитий і не барахтається в сумці. Ідеально.
muy buen producto, lo llevo a todas partes y se nota que es de calidad
Llegó bien, se ajusta perfecto a mi portátil de 25,6'"
Great!!! I love it!!! thank you!!!
muy buena calidad y buen diseño se ve durable, recomiendo, envío rápido, me fascinó y la laptop cabe perfectamente.
Excelente! me hacía falta, me gustó, la tela es buena y los cierres funcionan bien, no es para prevenir golpes Pero si ayuda fácil movilidad y evita rallones
Orderd the 15.6 Inch model for 15 Inch macbook air. The case is a bit bigger than expected. The material and the cushioning is perfect. It should protect the laptop perfectly.
me gustó, muy bueno para el precio