SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Perfect, thanks!
"I really like it because it leaves the lips very juicy. "
"Excellent, it arrived perfectly and very well. It gives you that tickling feeling and a very nice swelling. I love it. "
"Order received quickly and in good condition. Extreme lip plumper works very well and has next to no pain. "
"My little darling, he doesn't leave me anymore, he stings a bit but it's due to people's sensitivity, but it calms down because he does his job. "
"Incredible lip plumper, I didn't believe it. "
"It has a very good effect and also moisturizes. "
Absolutely recommend! This is the progression over 4 weeks. I use every morning and every night. Definitely try it out.
"does not increase lip volume, but the lip color becomes reddish and juicy "
I keep coming back to it after trying countless other lip hydrating and plumping products. Other plumping products dry out my lips and feel as sticky as fly paper. This one is the most hydrating and flattering of them all. It even gives the lips a healthy glow, buy it!
"Very honest review. I applied it 5 minutes ago and my mouth is literally on fire; the feeling is like 100 needles piercing my lips. My lips have become slightly bigger, so it works. Funny anecdote: my husband thought I had an allergic reaction 🤣 "
"Purchased three tried it out once already and i'm impressed feels really nice on your lips not sticky and seems to go into the skin. Delivery was quick "
So far, so good.and i can tell you i love the smell, it makes my lips look and feel softer and isn't greasy! The effect is very obvious. L never imagined my lips could look so beautiful!! !
I wanted to see how my lips would look before i get lip oil and it’s noticeable that it works! After applying it, your lips will feel a burning and warm sensation, but you won't feel any irritation or discomfort. After awhile it subsides and you see the results! It’s also super hydrating too! I cannot do without it. [love][love][kiss]
Un poco pequeño pero buena calidad
"Its lip filling effect is really amazing. Every time i apply it, i feel like i have changed my mouth and become more beautiful and charming. Thank you for this product, i have discovered my unique beauty and will keep buying it back! "
"In the past, the lips were always dry and shriveled like no water. This rich lipstick has changed since it was used - it is not that kind of greasy feeling, but can penetrate into the lip skin, and the lips gradually become full and elastic. Apply a thin layer of lipstick, and the lip shape is obviously three-dimensional. Even the fine lines at the corners of the mouth are filled. The lips are pink. My friends thought i had secretly made lips, but actually they just changed a lipstick. "
"I was really amazed! Its texture is very delicate, easy to push away when applied to the lips, and there is no greasy feeling. The lip filling effect quickly appears, making the lips full and three-dimensional, just like getting hyaluronic acid. It can also improve the dryness of the lips, keeping them moist and shiny at all times. Now i wear this lipstick every time i go out, confident "
"The package arrived quickly and was exactly as described. "
"Everything perfect and the delivery was super express ultra hahaha in love xd :) "
"I loved this serum and i think it was a great way to get the most beautiful one "
This product has become a must-have in my daily life. I put it on my lips. My lips have become sexy and very moisturized, which is convenient for me to use in the morning and evening. It has a sufficient quantity. Can be used for a long time.
מהמם ואיכותי ברמות! טיפה קטן. אבל מהמם מהמם מהמם! היה ארוז ממש טוב. התחלתי להשתמש.ריח טוב
Muy bueno
This lip filling product really exceeds expectations! The lip filling effect is natural and full, the lip lines fade noticeably, and the lips become soft and tender. The texture is moist and non sticky, with an excellent user experience. Clear and translucent color enhances complexion, suitable for both natural and makeup use, with long-lasting fullness. Sincerely praised!