SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
"The package arrived quickly and was exactly as described. "
This product has become a must-have in my daily life. I put it on my lips. My lips have become sexy and very moisturized, which is convenient for me to use in the morning and evening. It has a sufficient quantity. Can be used for a long time.
Ottimo risultato!in pochi tempo!!!
I applied it and i can see my lips plumped. I think it works, the lip oil isn't sticky at all, it's light feeling, and it lasts a long time on the lips, plus it's moisturizing!! Again you won't be disappointed, but save some for me lol 😂
It's small and fits in my pocket but still lasts a while. A little bit goes a long way. It is not sticky it's more like a liquid that goes on smooth. The tingling is not overwhelming but the results are great!
Arrived quickly. As expected, you can feel tingling to your lips. Lips really look full. After meal you need to reapply. Happy with the purchase.
If you're looking for moisture, hydration and plumping, you found the right product. It works immediately! My lips are fuller and the wrinkles slightly disappeared. No irritation at all not feeling the slightest burning discomfort. I’ve been using it for less than a week but my lips have gotten plumper and smoother than before!
Absolutely wonderful product, put lip stick on over the plumper works great worth every penny
This is the second time I've bought it, it works really well, there's a real difference when you put it on. Be careful, it stings quite a bit. I leave it on for 10 minutes while it takes effect, then I remove it.
Smells very nice, there is a burning sensation when applied, but after 15 minutes everything goes away. Work or not, look at the photo ....
Overall a great lip plumper, it does tingle and burn a bit but thats to be expected. The effects last for about an hour so you do need to reapply relatively often. Other than that its great.
Lo recibí llego muy bien empacado y lo comencé a usar hoy y si da sensación de volumen y arde un poco esperare como me va , pero aparentemente se ve muy bien lo recomiendo
The results of the product exceeded expectations. Now my lips look not only plumper but also natural-looking without any discomfort at al
The product is very good, it's exactly what I ordered, everything OK!!
It arrived well and well packed without issues.
I love it and have recommended it to my sisters, i believe they will be pleasantly surprised too
The mouth looks much more beautiful and the lips are moisturized. This is a product with good value for money
This product has a good effect! My lips will be thinner and a bit dry. After using this product, a few seconds later, the lips visibly plump up, becoming full and three-dimensional, just like being injected with hyaluronic acid naturally. And its moisture content is superb. After a whole day, my lips are watery without any worries of dryness or cracking
Looks good I still haven't checked after I checked I will update
Un poco pequeño pero buena calidad
Perfect, thanks!
"Order received quickly and in good condition. Extreme lip plumper works very well and has next to no pain. "
"Incredible lip plumper, I didn't believe it. "
"I really like it because it leaves the lips very juicy. "
"It has a very good effect and also moisturizes. "