SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
good i like it's
ala persona le quedó muy bien, mejor de lo que esperaba .
bien aunque el short es muy grande
bem curto atrás, boa qualidade, bonita e usável. para quem tem 1.60 eu recomendo comprar tamanho M
Good quality
Super linda y cute! La pedí en la talla más grande y se me ajusta perfectamente, sin espacios, totalmente entallada. Al caminar se sube bastante por el tipo de tela ¡cuidado!, sin embargo gracias al short no se ve nada. Cintura: 62 caderas: 90
Tecido bom confortável quase ficou justo
muy linda, se ajusta excelente al cuerpo, si puedo despues mandare una foto de como se ve, la ame
I should have ordered one size bigger... it's soft though
Het is ook een broek, en daar zit een rok overheen. Dus je hebt geen inkijk.
É uma saia com um shorte por baixo.
Linda, mas fica bemmm curtinha
Fits great if I have a problem with anything g is that they have the built in shorts and I prefer my skirt to just be a skirt and let me decide if I want to wear something under it but other than that great transaction lovely product
If ur a size large I suggest to order a size bigger if ur butt is larger ;( it fits me okay but it’s kinda risky if you know what I mean and the shorts are comfy!!!
всё как в описании
great, comfy and sexy
Me gusto✨
Excelente producto
No esta mal es un poco corta de atrás, pero no me quejo.
ES MUY CORTA, yo soy talla 34-36 y la S es más 32-34 demasiado corta pero es hermosa y de buena calidad
Demasiado pequeña y corta, es súper linda y es como la foto, pero es demasiado corta. No tapa los glúteos, queda casi como un calzón
gostei dela, tecido bom, o problema foi que eu pedi um tamanho muito pequeno e ela ficou curta, mas fora isso ela é perfeita
These skirts are so good. But why are they so smelly. It takes 3 to 4 washes to just to lower the chemical smell so I can wear it. Then even after that amount of washing when I wear it it still has the odour. Very nice product. But very smelly It smells like it is made from recycled tyres.
All perfect, very nice, fast delivery, thanks.
je suis tellement tellement tellement contente d'avoir oser la commander. j'avais un peur qu'elle ne m'aille pas mais enfaite j'ai juste parfait. c'est pas croyable!!!! merci au vendeur. mes mesures sont de 83-67-88 cm pour 1,69cm. Merci aux autres clients qui ont détaillé leur commentaire. grâce à eux j'ai pris L alors que je fais normalement du S et XS EN JUPE ET SHORTS. 🤩🤩🤩🤩🤩🤩 merci au vendeur je recommande. 💯💯💯