SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Tu as un chat chien un cheval un cheval est une cheval un chat un chat un chat est un chat est une chat est une chat un cheval
C est le 2eme que je commande car le 1er, en Bordeau, me va si bien, moi qui suis ronde et difficile à vêtir avec mon 2xl. J ai bien pris 1 taille en plus, ainsi le 3xl ne me colle pas et me va parfaitement. Je vais commander prochainement 1 Bordeau pour ma fille, toujours avec 1 taille en plus..
second time I purchase this pants, very comfy, tha fabric is a bit stiff but i dont mind
Top livraison très rapide
Perfect, just what I was looking far. Label says 100% polyester but at this price point, okay. Fit; on me, 94.74.94cm and 168cm tall, everything is perfect, nothing too tight or too big, length as per model photos. Purchased two pairs , black and 'light' blue , light blue has now been renamed to 'deep' blue, more accurate. colour on screen is correct. If they wash well will purchase more. Post: 10 days to Spain
My wife is satisfied, the size of the pants fit as recommended. They DO NOT need to be ironed.
Taille parfaitement, tissu léger et agréable mais attention aux premiers lavages, décoloré beaucoup
good quality and shape. i recommand
Bonito gracias 🙏🏻
Быстрая доставка. Соответствие рекламе и видео фиксации... Отличный магазин, приятное общение. Большущее спасибо.
seems working weel let's see next weeks seems working weel let's see next weeks seems working weel let's see next weeks
están bonitos.... pero son tallas grandes
muy bonitos, colores correctos, comodos, he pedido en 3 colores negro, verde y azul
Fast delivery, quality good.
todo bien, contenta color talla y tela
Commandé en 3XL très léger , joli tombé et très agréable à porter.
ya habia pedido antes de estos mismos en talla XL XXL y ahora L y en distintos colores y son muy buenos, me gustan demasiado son comodos no te da calor con ellos y no se transparentan o al menos eso puedo decir de los colores negro verde y azul
awesome pants for summer. amazing material. a bit on the large size but that's what I love about them.
штаны просто супер! хорошая посадка, приятная ткань, доставка очень быстрая. класс!
Дуже гарні штани на літо. Відповідає розмірній сітці
Bien pour porter à la maison, très confortable.
Брюки хорошие правда цвет не бордовый как было заявлено, а скорее малиновый но выглядят хорошо, размер немного великоват, но не критично, спасибо продавцу.
Отличные брюки, как на картинке. Ткань приятная. Только не угадала с размером. Буду заказывать еще
Super spodnie, wygodne, komfortowe, rozmiar zgodny.
great pants, just got this black pair after loving my orange ones. comfortable, breathable, very light. the elastic waist is great. arrived well packaged. thank you