SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Prima tas groter dan verwacht
Love it 🥰
sac à dos sans défaut. très utile. je recommande.
todo fenomenal 😉👍
calidad muy buena, gran capacidad, la nevera es un puntazo!
Il est super
Buena calidad y terminación.
Ottimo prodotto, risponde alla descrizione. Buono il materiale.
świetny plecak
10/10! La mochila es súper espaciosa la usamos mi esposo y yo para llevar todo! Ahí llevamos mi billetera, documentos, el almuerzo de ambos, nuestros celulares, termos y el neceser de aseo y todo entra.
Es como sale en el anuncio, muy chula la aconsejo 100x100
good quality
amazing quality
Super contento muy bien acabada , me a sorprendido muchísimo estoy muy contento
excellent good quality product
the bag is really nice! good quality, exactly as described!
It arrived in good condition. I’m satisfied with it. I haven’t used yet.
Mucho espacio, muy cómoda para llevar peso en los hombros pues no notas nada y una muy buena zona para comida, fría o caliente. Me gusta mucho.
Сумка супер качество отличное
מעולה, תודה רבה על המוכר
현장에 들고 다니기 너무 좋습니다 도시락 뿐만 아니라 간단한 서류와 용품을 넣을 수납포켓이 많고 디자인도 만족입니다. 해외 직구이다보니 배송 시일이 다소 소요되는 것이 조금 아쉽습니다만 여유있게 배송시간 계획하이면 이 또한 문제되지 않네요 적극 추천합니다
супер пупер это, оооооооооочень понравился и мне и сыну.. хочу заказать еще
I went to a journey to find the best backpack/bag a while back, I searched all internet for it but this product hadn't been released yet. After buying so many almost perfect bags I finally found the one, it's like they scanned my brain when designing it. I study and work so the thermal compartment is amazing and my country isn't the safest to carry laptops and tablets but I feel safe with the exclusive discreet compartment. The dry and wet side pockets were also something I was looking for. The attached keychain was the cherry on the top. All the other compartments and pockets were also well designed. I could go on and on about this backpack, I just love it.
très bon
Much higher quality then expected.. Recommended