SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Data compra: 22/Fev/2026 Data entregue: 05/Mar/2026 Tênis é confortável, mas pra correr na esteira eu não achei muito bom, o solado faz barulho, meus pés medem 25,5CM calço 39/40 Brasil e sempre opto pelo Tam.EUR 42 e fica ótimo.
Produto muito bom atendeu muito bem
Bonito, leve e macio o tenis
C’est génial les snikers j’adore
Estou muito satisfeito com a Qualidade do produto. Farei mais compras com certeza
розмір відповідає, фото відповідає, замовлення задовільна
chegou rápido.. tênis confortável pra 5/10km leve ainda vou testar pra um treino de tiro ...mas já valeu o investimento 😉
Serviu perfeitamente, calço 41 aqui no brasil. O tênis é super leve e muito bem feito. Vamos ver com relação a durabilidade.
PERFECT LOVE THEM FOR MY BOYFRIEND THE FIT LOOK IS PERFECT.
topssimo só que ficou pequeno número e menor que no Brasil. ficou apertado.
Chegou dentro do prazo, apesar de ter ficado preocupada por terem mandado para outra cidade, mas no final deu certo. Chegou dentro do prazo estimado! O tênis é bonito, como na foto! só não sei se irá durar muito, é extremamente leve, parece isopor rs mas... vamos ver, espero que dure bastante. Serviu certinho, de acordo com minha numeração do Brasil.
Tênis de alta qualidade, muito bem acabado, genial o plástico que vem protegendo pra não deformar. pena que meu número 43 brasileiro ficou pequeno no meu pé. chegou muito antes do tempo, embalagem simples mas cirurgicamente perfeita.
신발이 생각보다 폭신하니까 발목 조심하셔야 할듯합니다 깔창 마음에 들고 뒤꿈치 꺾어신게 되는 신발 있던데 이건 다행이 아니네요
실험삼아 기대하지 않고 구입하였는데 제품을 신고 런닝머신을 달려보니 무릎과 발목에 충격없이 너무 잘 달려져 무척놀랐습니다. 무게도 너무 가벼운 것이 가방에 넣고 휴대해서 들고 다니기에도 좋은 것 같습니다. 얼마나 오래 신을 수 있는가는 아직 모르겠습니다.
atrasou um pouco na entrega mais o tênis é muito bom, condiz com o do anúncio, compacto e muito confortável. eu recomendo
Just arrived, good shoes, fit on my leg, the sole feels soft… jempol lek…👍
배송 빠르고 제품 좋아요
Excelente visualmente muy bonitas espero que duren
Me surpreendi com a qualidade! Muito boa e o tênis é lindo! Muito macio e ótimo amortecimento. Me arrependo somente de não ter pedido um número maior. Ele não ficou apertado, mas para quem corre, é sempre indicado comprar um número maior que o seu. Pedi no início do mês e chegou hoje dia 24