SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
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трусы как трусы, за такие деньги норм.
size is too small.
Es muy buen material al tacto y son muy cómodos. La talla es justo lo que pedí. muy satisfecho con la compra, ya son dos pedidos los que hago.
muy buena calidad la 3xl es una L europea españa
Всё ОК
Заказ обработан, отправлен и доставлен быстро. Отличное качество, если носите XL - берите 4XL ! Товар и продавца рекомендую и желаю магазину процветания
Товар прийшов в Україну дуже швидко, за 11 днів.. Виглядають добре. На 95 кг можна було брати на розмір менше .
⭐️⭐️⭐️⭐⭐ Thank You️️ ⭐️⭐️⭐️⭐⭐
Норма. Немного маловаты на 180/80. Ходить нормально но спать в них неудобно. Но думаю немного потянутся.
La calidad de la tela es fabulosa.
Товар прибув швидко, якість відповідає заявленій, продавця рекомендую!
Качество хорошее. Изнутри напротив хозяйства есть дополнительная подкладка. Но имейте ввиду они сильно маломерят. На наш 48-50 взял 2xl и они сильно в обтяжку. Нужно было брать на размер больше.
excelente calidad de la ropa. Muy agradable al tacto.
трусы хорошие. по размеру мне xl подошёл, не висит, облигает, но не давит. вес 65 рост 178. качество понравилось
The size more like madium , good quality
são muito boas, eu os recomendo. São de boa qualidade.
Están bien, lástima que escogi la talla equivocada.
Llego rápido y bien embalado, son de buena calidad y muy cómodos, no guarda olores, traen refuerzo en la delantera , no se despinta en la lavada. Recomiendo el producto.
El envío fue rapidísimo, abrí el paquete en cuanto lo recibí, la calidad es excelente, ¡y a mi hijo le encantó el regalo! 😍 ¡Muchas gracias!
Товар відповідає опису. Якість - відмінна. Замовлення прийшло швидко. Надіслано Укрпоштою. З продавцем не спілкувався.
es mi segunda compra a MiiOW, la calidad es espectacular, son los más cómodos y no encontrarás nada de esta calidad a este precio, son buenísimos!!!
Bardzo dobra jakość materiałów i ładne wykonanie. Trzeba tylko brać większy rozmiar, bo rozmiary są zaniżone.
Very good quality, size as ordered, qjick delivery.
Товар приехал вовремя, нормально упакованный и в хорошем состоянии. В целом на первый взгляд всё в порядке.