SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Great Product, very satisfied with my purchase
좋습니다좋습니다좋습니다좋습니다좋습니다좋습니다좋습니다좋습니다좋습니다좋습니다좋습니다좋습니다좋습니다좋습니다좋습니다좋습니다좋습니다좋습니다좋습니다좋습니다좋습니다좋습니다좋습니다좋습니다좋습니다좋습니다좋습니다좋습니다좋습니다좋습니다좋습니다좋습니다
Es my pequeño está bien
Looks good, does what it is made for.
코스할때 잘썼어용
굿
this "go-bag" is convenient for me to travel and not have to remember OR FORGET all the small stuff. Great sale and I will use it for time.
가성비가 매우 좋습니다. ……가성비가 매우 좋습니다. ……가성비가 매우 좋습니다. ……가성비가 매우 좋습니다. ……
가성비가 좋습니다… 가성비가 좋습니다… 가성비가 좋습니다… 가성비가 좋습니다… 가성비가 좋습니다…
좋으묘ㅔㅛㅔㅛㅔㅔㅛㅔㅔㅛㅔㅛㅔㅛㅔㅛㅔㅔㅔㅛㅔㅛㅔㅛㅔㅔㅛㅛㅔㅛㅔㅛㅔㅔㅛㅔㅛㅔㅛㅔㅛㅔㅛㅔㅛㅔㅛㅔㅔ
the best fast order and good quality
Good
최고. 여행갈때 잘써요
품질 좋은
Esta padre! lo usaré ahora para mi viaje a europa, veremos que tal. Por lo pronto se ve de buena calidad, la imaginaba un poco mas grandecita pero no me desagrada el tamaño.
편함 고리 있는게 짱
다양한 제품을 사용해보면서 느낀 점을 바탕으로 솔직하게 말씀드리자면, 전반적으로 매우 만족스러운 경험이었습니다. 제품의 품질은 기대 이상이었고, 실제 사용 시에도 기능이나 성능 면에서 불편함 없이 원활하게 작동해주었습니다. 디자인 역시 세련되고 실용적이어서 일상에서 자주 손이 가게 되더군요. 처음에는 반신반의했지만, 직접 사용해보니 왜 많은 분들이 추천하는지 이해가 되었습니다. 특히 세심한 마감 처리와 사용자 편의를 고려한 구성은 제조사의 신뢰도를 더욱 높여주었습니다. 배송도 빠르고 포장 상태도 안전하게 잘 도착해서 기분 좋은 쇼핑이 되었고, 고객 응대 역시 친절하고 신속하여 믿고 구매할 수 있었습니다. 전체적으로 가격 대비 만족도가 높고, 재구매 의사도 충분히 있습니다. 혹시 고민하신다면 망설이지 마시고 한 번 사용해보시는 걸 추천드립니다. 분명 기대 이상의 만족을 느끼실 수 있을 거예요.
Parfait
Se ve de buen material, parece impermeable y tiene muchos compartimientos para guardar muchas cositas, se usara para un viaje, estoy pensando en comprar más para organizar mi maleta
가격대비 좋아요~~ 추천합니다
מוצר טוב
좋아여 이쁘고 좋음
Correspond à mes attentes donc ça me va.
Super pochette, très pratique l'idée de l'accroche pour se servir.
Ótimo material e e muito espacoso