SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I really love these legging I need to get them all different colors it make sur body so good!!
Súper stretchy, amazing quality
So comfy!! The lighter colors ARE see through (pastels) even with nude no-shows. But they’re super comfortable and form fitting. Shows off glutes and they’re a little too tall for me (5’3) and 113 lbs and I’d need to tailor them but other than that, super cute!!
Very nice!
gg
Wow me encanta la recomendó está bello el color u la tela está buena solicita tu talla correspondiente
Im 5’2 125lbs, XS fit perfect! Yes it’s too long for my heights but I don’t mind. The price and material are nice! Will get more color! So worth it
The pants were actually really good quality and i was veeeerrry happy with my purchases, ive bought three an will be coming back to purchase some more for sure !!
Son perfectos, tejido muy bueno, no transparentan y sientan genial. Mejores que en las fotos
Rarely write reviews but loveee these!! 5’6 for reference.
Love these
Fits so good for the price
Love it
Love these pants. They make ur butt look good and just fit perfectly for my legs. I’m 5 feet and 100 pounds the xs fit me perfect. Def recommend
love them
True to size! 10/10 and tall girl friendly! I’m 5’7
These are actually so so amazing! Extremely soft and comfortable. I am so surprised, they’re literally exactly the same as the overpriced pants that brands are selling in Aus, but half the price. I bought a black and light blue pair. The waistband is a PERFECT height! It’s not super gross high waisted, thank god. It sits just under my bellybutton. They fit tight, but are so so stretchy that they don’t squeeze my waist in and give me a muffin top. They hug your bum, then get baggy at the top of your thigh. There is a little bit of creasing at the front pubic area you can see in the picture, but it doesn’t bother me because there is no camel toe. I’m wearing dark grey underwear/thong in these photos, and you can’t see much at all. Really happy. I’m gonna live in these.
me encanta la tela
So beautiful! Wow!
I really like these and they fit great on me
I love them. Is my second color
Wowww!!!!
10/10 excelente calidad😍
Sin duda cómprenlo, es de lo mejor que he visto
Es como un color gris pero clarito queda de maravilla lo puede usar para cualquier cosa hasta para salir de paseo, ame mucho esto, la mejor pagina que es visto 😍😍😍😍😍