SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Lovely! Comfortable and long. I’m 5’1
They’re so soft and comfy I love them
so insanely soft!! love them!
So pretty
material is super nice just know it will be a bit long if you are shorter - i am 5ft tall and they drag on the ground so i will have to hem them but otherwise the fit is great
Najlepsze legginsy jakie miałam, material mega przyjemny, niczym druga skóra, nie prześwitują, nie widać na nich potu. Polecam🥰
Se ve increíble puesto, solo si viene amplio por lo que sugiero pedir una talla menos
bellissimi, io sono 153 e ho preso una XS e mi arrivano poco sotto i piedi quindi attente per la lunghezza, il tessuto mi piace un sacco sono morbidissimi
Loveee them!
Im 5’2 125lbs, XS fit perfect! Yes it’s too long for my heights but I don’t mind. The price and material are nice! Will get more color! So worth it
gg
So comfy!! The lighter colors ARE see through (pastels) even with nude no-shows. But they’re super comfortable and form fitting. Shows off glutes and they’re a little too tall for me (5’3) and 113 lbs and I’d need to tailor them but other than that, super cute!!
I really love these legging I need to get them all different colors it make sur body so good!!
la couleur, la matière, la découpe, tout est top
Le pantalon est superbe et met vraiment le corps en valeur je le recommande à 100%
The pants were actually really good quality and i was veeeerrry happy with my purchases, ive bought three an will be coming back to purchase some more for sure !!
Wow me encanta la recomendó está bello el color u la tela está buena solicita tu talla correspondiente
O material é incrível. A qualidade é excelente. Envia super rápido. Tive um problema com a plataforma que mudou o tamanho, mas o problema foi resolvido. Comprem sem medo a cor é linda.
La verdad estoy muy satisfecha por mi producto adquirido llego en muy buenas condiciones. Es de una calidad excelente desde la tela, hasta lo bien que vienen las medidas, definitivamente lo volvería a pedir, estoy muy contenta con mi compra. Lo recomiendo mucho, muy bonito, el color es realmente como lo indica en la foto
Very nice!
Súper stretchy, amazing quality
Son perfectos, tejido muy bueno, no transparentan y sientan genial. Mejores que en las fotos
Es una gran prenda, en Chile yo soy talla entre 38 y 40, diría mas que nada una talla 40 y la calza me quedo perfecta, es suave, elasticada, buenas terminaciones, 100% recomendable.
hermoso, calza muy bien, soy 38-40 de pantalón y la talla s me va super bien, mido 1,65 y de largo también súper
Defenitwly A little see through but fits nicely