SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
טייץ מושלם!!!!! יושב פצצה ונוח ועושה טוסיק מושלם
Ill buy more colors , so comfy!!
Talla perfecta es la que uses normalmente y hace buena figura
Están increíbles!! muy buena calidad y comodisimos. Son elásticos y un poco largos (mido 1,62m) aunque con zapatos solo rozan un poco el suelo pero es mínimo. Recogen bien en la parte del abdomen y no aprietan.
bardzo przyjemny materiał, rozmiar dobry noszę rozmiar S i zamówiłam S
Amazing!!! Love it!!!
The fabric is so buttery and soft!
Great material , I gonna buy more
Lo mejor de lo mejor me encanta amolda al cuerpo de manera perfecta.
Incroyable ! Les traces de transpi ne se voient pas
Die Hosen sind krass!! machen so eine schöne Figur
Штани мега класні, це вже 3 пара. В залі всі питали за них. Результат на фото
this is my second one! i love the fit of these :)) theyre not short girl friendly im 4’11 and honestly theyre like probably 5 inches too long but luckily i can hem clothes!
مبدئيًا جودته جدًا ممتاز، ناعمة ومربحة ما تضايق وتمسك بشدة كويسة، خذوا نفس مقاسكم 👌🏾👌🏾
La tela está súper bien es bastante seguido el cuerpo y luego campana en la parte de la pierna. Por el precio el pantalón está súper bien no es nada transparente
Super comfy, super soft and true to size
הפריט הכי יפה שקניתי!!! מושלם בטירוף ויושב פצצה על הגוף. שווה כל שקל
sehr schöne Hose, gefällt mir sehr gut, Material hervorragend, schnelle Lieferung, vielen Dank
Very comfy, I’m 5”10 and cannot wear them high waisted or they’re too short, but wearing them low waisted looks nice
sehr schön, gute Qualität, sehr schnelle Lieferung. Vielen lieben Dank
me encantó este color esta súper vivo ❤️
הגיע וואו. זו כבר פעם שניה שאני קונה את הטייץ הזה והוא מעולה. אני 159 והוא קצת ארוך לי אבל החומר מעולה והמוצר מגיע מהר וכמו שצריך.
Me encantan, simplemente son perfectos. El color es un poco más oscuro
These are PERFECT, they are so soft, fit perfectly and fast shipping.
Excellent quality!!