SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
excelente, fresco y muy cómodo para ir al gimnasio , 100% recomendado se puede usar para el día también y se ve muy bien
A calça é ótima, o tecido é levinho e veste super bem. Não achei transparente, só um pouco comprida demais. Muito boa pelo preço. Recomendo!
Wow, really good fit. Its thin but comfy and perfect length. I am 55kg, XS, 165cm. It makes glutes look good. I ordered in black and pink.
Its so good, comfy and stretchy!
Súper bonito y queda muy bien. Estiliza muchísimo. Volveré a comprar en más colores. Compré talla XS y yo mido 1,60 y me quedó perfecto de largo.
Preciosas de mucha calidad encima llegaron súper rápido y al probarlas no defraudan son iguales que la imagen
Najlepsze spodnie jakie mam, napewno będę zamawiać inne kolory
Es increíble! Queda fantástico aunque creo que debería de haber pedido una talla menos para que me comprimieran más. Me los volveré a comprar sin duda!
The Dfyne item was excellent — the quality and fit were impressive, offering great comfort and support during workouts. The material felt durable yet soft, contouring perfectly to the body. It enhanced performance and confidence, stayed in place through movement, and looked stylish both in and out of the gym.
they are the best!! i will definitely buy in another colors!! its pretty, is snatches your waist and the butt in this looks sooo good trust me
The material is very similar to softmotion. The color isn't the exact same as Ruby Red from OA, it's a bit lighter, but very beautiful.
Szuper nadrág
Amazing really good material. This actually shocked me. Its a great dupe from a brand that I use a lot and I will buy more colours of this. Sizing is really good and the material is butter soft. it’s true to size but you can size down for a tight fit.
I’m about 5’2 I got an xs, they fit amazing, hug in the right places, super soft, very comfortable. I’ll be buying every colour
Ce legging est vraiment très confortable je le conseille vivement pour aller à la salle je m’y sens bien et j’utilise même comme pyjama tellement j’aime le porter, vous pouvez foncer tête baissée
They look extremely beautiful, ordered size M for 165cm so it needs to be trimmed as it is long. However recommend everyone , it is very comfortable. And the delivery took only 5 days 😱
Vraiment coup de cœur tout le monde me donne d’où il vient
Queda muy bien y como un guante. Justo lo que quería. Lo único que diría es que si eres de estatura pequeña como yo tendrás que cortar los bajos ya que son un poco largos Cogí una M y mis medidas son: Altura 155cm Cintura 72cm Cadera 104cm
Increíble, amolda genial. Tela un poco delgada, pero está súper bien, lo recomiendo
очень удобные штаны
Super nice smooth quality! Loved the product, it was a bit small so I returned the XS and ordered a S
obsessed size s 163cm 64kgs
Calidad increíble! Quedan espectaculares y son súper cómodos. El largo es perfecto (mido 170) y la talla se ajusta perfectamente de acuerdo a la tabla de tallas. Los compraré en más colores!
וואו אימאלה אין נוח כמו זה. לא שקוף מחטב ונוח בטירוףףף
love these SO MUCH. great fit and super flattering. glad i got them because the oner active ones are always out of stock and they increased the prices. great alternative!!