SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Like butter. Size down its extensible. Color is perfect. I will buy more colors
Швидко прийшло за 14 днів , розмір підійшов , довжина на 158 задовга, потрібно відрізати .За такі гроші не погані.
The fit and fabric are great! They just touch my toes and slightly lift when I squat. The fabric is very compressible, and the rise is a bit shorter than I thought. I’m 5’7” and wore an XS, so if you’re taller, you might want to go up a size.
Fits great. A little more red than brown but i like it
Queda precioso, es super comodo, fiel a la talla y hace culazo, 100% recomendado super bonito yo mido 165cm tengo 62 cintura 93 cadera y la talla S genial!! no queda super largo queda bien
Very and nice fit really well!
Super confortável e de boa qualidade. E o melhor é que não é transparente!!
Excelente tela , pedo xs y estira bastante
Demasiado lindo el género tmb es muy suave y no se trasluce nada yo pedí un M peso 68 pero un S me uniese quedado bien también
ממש ממש אוהבת אותו קניתי בטעות 4 במקום 2 שימו לב שזה שולח הודעה כאילו לא שולם
Article incroyable le legging est long et confortable il met aussi les courbes en valeur j’ai tellement kiffé que je viens de recommander un autre d’une autre couleur. Franchement merci !!!
Tardo menos de dos semanas en llegar. Calidad súper buena. Mido 1,54 y peso 42kg, me quedo súper bien talla, lo único malo es que me quedo largo pero es fácil de solucionar. Lo recomiendo totalmente y apenas tenga la oportunidad pediré en otro color ❤️
Tela ligra delgada transpirable, queda exactamente como en la foto pompis apretadas y de la pierna suelta, pedí S sabiendo que soy más M pero lo quería un poco más apretado y me quedó muy bien y da para estirar mucho más hasta una L de los gluteos. Aunque si tienen pancita les quedará apretado. Me encantó pediré más
הכי טוב שיש שווה יותר מכל טייץ יקר פה בחנויות
הכי מושלם שלבשתי בחיים בד מהמם נוח ומחמיא
La tela es suave y fresca, no pica y estira bien, es muy cómoda y en la cintura queda genial, las recomiendo al 100% también no se marca nada en la entrepierna así que 10/10 el producto
Bardzo fajne spodnie… materiał dopasowany do ciała, lekkie!
Love these pants size down for tighter
J’aime beaucoup la qualité du pantalon ! Il est très flatteur, par contre je fais 1m70 et je ne le trouve pas assez long. Sinon au top
Perfect for gym or leisure. Great material. True to size
Прекрасно, взяла хс на бедра 93 і талію 65, все супер
Loveee them!
es de buena calidad, no diría que es tela deportiva pero si es muy cómoda y suave !! te hace ver un poto fantástico aunque no tengas mucho y son bastante respirables !!! la talla corresponde, y estiran un poco. volvería a pedir <3
Defenitwly A little see through but fits nicely
Incroyable ! Hyper confortable, pas transparent et tissu de vraiment bonne qualité ! Je vais le recommander !