SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Buena calidad. Es la tercera vez que compro.
I am satisfied with the product, the service is fast and high quality. I recommend buying from this store.
좋어ㅡㅏ요
Tudo ok .. conforme combinado .. obrigado
Беру второй раз.размер и качество соответствует.Качесво ткани хорошее.
Thanks :-)
Труси хорошої якості - бавовна. Розмір відповідає заявленій сітці продавця. Рекомендую до покупки . Буду купляти ще. Дякую..
super
exacto lo que pedi
all good, but you probably need to order much bigger size then ordering from europe
Ich kaufe normal L in der EU, die XXXL passen perfekt. es geht beim waschen leicht ein.
Quality cotton underwear. The second time I order and I am very satisfied. Delivery arrived within 10 days. I highly recommend.
Thanks, perfect!
OK, tels qu'espérés ! J'en avait déjà acheté, et j'en suis très content. Ils ont la bonne taille M européenne. Je fait 1m70 et pèse 75 kgs .
good cotton material. well tailored
✅ Получил заказанную упаковку из пяти трусов разных цветов в общем пакете Choice (=10 товаров), но пока ещё не разбирался с ними. Увы, недосуг было. Х-м... Вспомнился вдруг короткий анекдот на тему каламбура со словом "недосуг" (поймут только русскоязычные люди!): 🙃 Проходя мимо публичного дома, Штирлиц подумал: "Не до сук нынче". ☝️😎 😄 📌 Отзыв оставляю, чтобы позднее иметь возможность его дополнить, если что. Возможно, и фотографии добавлю в случае необходимости. 🔹Оценка товара хорошая (5⭐): за качество и угаданный мной размер, бОльший, чем я ношу обычно. 🔹За "уровень общения с магазином" — 1 звезда, ибо возможности здесь пообщаться с продавцом нет вообще! Это везде так в заказах CHOICE ?! 🔹Отправка и доставка — 5 ⭐. Нормально всё. P. S. Для пробы гляну на качество выложенного фото — насколько сильно оно ухудшается, если выложить хороший исходник. Будет ли читаться текст?.. Или лучше предварительно самому сжать его перед отправкой? 🤔
ottimo prodotto
Отличное качество. именно хлопок.
Хорошее качество, спасибо.
Zum zweiten mal gekauft. Gute Qualität und Passform,sehr bequem
Relación calidad precio bastante buena. Llego antes de lo estipulado .
Suaves y cómodos, se ajustan sin apretar. Dan poca talla, pide 2 tallas más de tu talla habitual en España. Muy recomendables.
брал 5Хl на вес 96 кг подошли идеально продавца рекомендую
Well done, seems to be cotton as declared. Fits to 190cm/90kg
Спасибо! Отлично! 72кг. 172см.- xxl👍