SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
satisfait taille correct
bardzo dobry materiał będzie nosić mile
feísimos y van encogiendo con la lavadora. pero son de algodon, que hoy en dia cuesta encontrarlos
buenos, menos mal pedi talla mas grande de lo habitual
Alles unbeschädigt und schnell in Deutschland angekommen mit ausreichender Verpackung. Der Herren Slips haben eine hohe Qualität. Habe sie ausgiebig getestet. Sie lassen sich sehr komfortabel tragen, sind sehr haltbar und nicht zu dünn. Inzwischen habe ich ca. 50 Stück davon gekauft. Hier in Deutschland habe ich Größe 54 (7/XL), das sind 5XL in China. Weiterhin gute Geschäfte. Produkte und Lieferant sind sehr zu empfehlen. Dankeschön.
Perfectos,bien cosidos y buena calidad,normalmente uso la talla XXL,pedi la 5KL y me van perfectos,incluso si hubiera pedido la 4XL entrarian en mi tallaje,hay que pedir 2 tallas mas de la que usais normalmente,mido 1,75 y el peso 104 Kg complexion fuerte,por eso los calzones me queda como un guante y no me aprietan por ningun lado,sin duda un gran acierto,compre 10 pares,sin duda los volveria a comprar.
são boas confortáveis
good
superbe. bon tissus
Mon mari est content. Le tissu est bien confortable et correctement coupé. L'élastique est confortable.
Llegó en el tiempo previsto y en buenas condiciones. El tamaño está bien teniendo en cuenta la diferencia de tallas con las que realmente usamos aquí.
Producto de calidad, no tiene que envidiar a Abanderado por ejemplo y un precio muy interesante.
bonne qualité , avoir qualité dans le temps ,tiennent bien en place
Recebi tudo conforme o pedido e nas melhores condições. O vendedor é de confiança!
Everything is fine, I recommend it.
Great quality
Ok, come descritto.
thanks for sending quickly
Гарні труси. Прийшли швидко. Дякую продавцю за якісний товар та швидку доставку.
molto confortevoli ottimo tessuto molto soddisfatto consegna veloce
Wszystko się zgadza z opisem tym razem zamówiłem rozmiar L bo XL są trochę za duże, rozważam zakup rozmiaru M jeśli znajdę taki rozmiar.
Segun se anuncia
Pedir una o dos tallas más. Buena calidad
Размер реально подходит,не маломерки,качество супер,на ощупь коттон.Впервый раз получил китайскую одежду нормального размера.В общем однозначно рекомендую.
Zufrieden