SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
מצויין, לפי תמונה, התאמה מצויינת
..
tutto ok
Handy, works great
Very sturdy, just as pictured. Super fast shipping and delivery! Recommend.
סקירה אצלי בעמוד כנסו לעקוב
좀 더 앞뒤가 길었으면 했지만 좋아요!
Vandaag kwam er een van de twee bestelde en betaalde uittreklade binnen.
these pullout out shelves are great and well made. thanks
좋아서 4개구매
Super útil para tener bien ordenada la cocina y que no sea todo un caos, se limpia fácilmente
쓸만함 만족함
produit conforme à la description, le produit est rester en transit plus d'un mois .problème de logistique.
Parfait.
Tiroir robuste, de bonne qualité, coulisse bien, je vais en recommander d'autres.
포장이 상당히 꼼꼼하게 잘 되어 왔고, 철판도 상당히 튼튼합니다 가격이 꽤 나가서 걱정했는데 만족합니다
Me ha encantado. No es un color blanco total, sino un blanco antiguo tipo marca Smeg
기본에 충실. 1개 공간에 1개 슬라이딩만 우선 사용 추천. 이후 남은 공간 계선하여 사용 바람. 설치시. 문의 경첩과 두께를 피하는 방법. 깉이 배송된 스트로폼 충전제를 길게 이용. 수평 맞추기 편리
슬라이딩 하부장 사용하니 너무 편해요 뒤에 있는 물건 꺼내기가 쉬워졌어요 붙일 때 잘 붙여야해요
너무편함 부착도잘되는거같아요 잘사용할께요너무편함 부착도잘되는거같아요 잘사용할께요 굿굿굿굿굿
הכל בסדר הגיע כבר שמתואר תודה רבה למוכר :)
Buen producto, buena calidad de los plásticos y la adherencia de las guías, también buena.
좋아요
bardzo dobra jakość
기대 엄청하고 2개를 주문했는데 만족해요 팬트리장 맨 위에 있는 양념류를 담았더니 딱이네요 무게감도 있고 사이즈도 적당해서 저는 대만족 입니다 나란히 두개를 설치 했는데 접착력도 우수해서 밀고 당길때 불편함은1도 없어요 다만 무거운 물건을 담아두니 부드러운감은 조금 떨어져요 그래도 재품이 튼튼하고 기스없이 배송되서 좋아요